Sorry to hear about the crashing issue that's happening with Sketch.
If you launch Sketch without an internet connection, and then reenable the connection, does Sketch crash at that point?
Also, would you be able to send us the crash logs to help us track down this issue? Please e-mail me directly at email@example.com
Here's how get the crash logs from your iPad:
Option 1: Sync your iPad to iTunes
Obtaining Crash Logs
- Open Finder.
- Select Go > Go to Folder from the menu.
- Enter (or copy & paste): ~/Library/Logs/CrashReporter/MobileDevice into the Go to Folder dialog.
- Click the Go button.
- Navigate to the folder with your device name.
- Select the crash logs with the file name Adobe<Sketch/Draw/Line>_<DATE_TIME>_<DEVICE_NAME>.crash
Option 2: Copy it from your iPadOn your iPad
- Go to Settings
- Tap on the Privacy settings
- Select ‘Diagnostics & Usage’ from the right panel
- Select ‘Diagnostics & Usage Data’ from the right panel
- Look for the file that says Adobe Draw_<DATE_TIME>_<DEVICE_NAME>.crash
- Select the latest file
- Select all of the text in that file and Select Copy
- Paste the entire text into an e-mail response back to us.
"If you launch Sketch without an internet connection, and then reenable the connection, does Sketch crash at that point?"
Yes it does.
It also happens with a slight delay (takes 2-3 seconds after enabling connection till it crashes), which I guess hints at a problem with some kind of sync process.
If starting up with an internet connection there is also a slight delay between having started up and crashing.
I have sent you the latest crash report through email.
D.V.R., Got the crash log. Thanks! I'll get back to you ASAP on the cause. I'll also ask your to join our prerelease program so we can get you a build that fixes this issue for you ASAP. Thanks, Will
I Am having the same issue.m on an iPad mini with ios7. I am on a bunch of other prerelease programs, would love to join this one, too!
NIce to hear that I am not the only one expierencing this issue,
on a side note, the problems started for me in iOS 7 too.. I updated to 8.1 after the bug appeared, hoping that may fix it.. it didnt.
But this might sugest that something in iOS 7 may becausing this, and that iOS 8 users are safe?
>iOS8 users are safe?
Hi, I'm using both iOS7 and iOS8 iPads now because I recently got iPad Air 2 (iOS8 default) and still keep the old one (iOS7) as well.
I have exactly the same crashing issue at launching Photoshop Sketch on iOS7. So I can't open any project on it.
As for iOS8 (on the newer iPad), things may be worse because right after I updated "Sketch" to "Photoshop Sketch," all my artworks started to get messed up with a lot of noise which can't be removed all anyhow. Before I actually tap and open the project, it looks alright in the thumbnail. But once I do it, boom! and my drawings get noise. It seems to appear on a specific color on each drawing. Incidentally, undoing doesn't help.
Here's an example of the case (in this one, the noise appeared only on the skin);
(the original one on the left was saved before I updated the Sketch.)
I really would like to know if this can be fixed or my drawings are collapsed forever...
Can you update to Sketch 2.0.1 on your iOS 7 device and see if the blotchy strokes show up there? Sketch 2.0.1 was just released last weekend and should fix your crash on launch issue.
If possible leave your Air 2 on Sketch 2.0 for comparison purposes for the time being.
Thanks for your quick response!
Updating actually solved the crashing issue.
I already updated to 2.0.1 on both iOS7 and iOS8 and those blotchy strokes are still there. I don't think I can roll back to 2.0 any more...
What should I do to remove the noise?
You said you only see the blotches only appear on iPad Air, correct? And that undoing does not get rid of the blotches?
Quick thing to try. Could you try rebooting your iPad Air? (Hold down the power button, which brings up a slider to allow you to power off the device. After it is completely shut down, turn it back on by holding down the power button again.)
Blotches appear both on my iPad 2 and iPad Air 2 now since I accidentally upgraded Sketch on my iPad 2 too. And I have rebooted my iPad Air so many times because it often crashes and freezes (I guess the latest OS is more unstable than the previous one) but the blotches don't go away.
I'd be willing to share the data of noised projects with you for purpose of reference, so please tell me how. Thanks a lot for your help.
1 person found this helpful
We have been able to reproduce the problem in-house and are now working on the problem.