I have shipped a help file that is deployed via our corporate
network. While the file works file at my personal workstation, the
distributed version's index is failing when users try to display
topics with the following pop-up error:
Win Help 2000/An attempt was made to access an unnamed file past
Display of topics using either TOC or Search works fine.
Everything runs fine from my workstation (TOC, index and
search) and I also placed the shipment on our network on another
server and ran it successfully. It would seem that there is
something missing on the destination server, but I ran the ship
list and I had included everything listed... contents, help files,
GID, dll, etc...
I am wondering if there might be another DLL missing that the
ship list is not picking up on.
Deal is, your users should not be sharing the .gid file.
The .gid is a temp file, and should not be part of the ship
list. You need to delete that file from the server, and set the
network directory so that only you and your authoring team (and
admin, of course) have write access. Users will have read access
only, and will end up creating that temp file on their own
Because you will have write access, you'll be creating the
.gid file on the server, if you view the help file online. You will
have to be sure, if you test the help file, to delete the .gid file
again afterwards. Or better yet, test it on a staging, or test
server. This is especially important if you are using Novell for
your network; where you can't delete the file until all users have
closed out on it.