Did you purchase Photoshop Elements 10 and Premiere Elements 10 direct from Adobe? If you did, you should be able to get
new set of installation files at the Adobe web site, going to "My Orders" after you sign in there, enter "My Orders" in the Search field, and
follow the "My Orders" to your orders where you can select the specific order involved. An opportunity to download a new set of files should be
You can also try the link that John provided..Other downloads
And, if none of that works, you can download and install tryout files for Photoshop Elements 10 and Premiere Elements 10 from the following
web site. Afterward, you can insert the appropriate purchased serial number into each program..
Read and carry out carefully the "Note: Very Important Instructions" on that web page to avoid Access Denied message.
Wherever you do the downloading and installing, best to do that with antivirus and firewall(s) disabled.
Please let us know the outcome when you get a chance.
Thanks for the reply.
Are you doing the Premiere Elements 10 download and install with the antivirus and firewall(s) disabled?
If yes and you are continuing to have problems with that message, start again, but this time do the
downloading and installing from the web site cited in my earlier post.
Just read and carry out carefully the "Note: Very Important Instructions" on the web page and all will
go well. After you get beyond that "Note: Very Important Instructions" part, you will have the opportunity
to click on the two needed files shown on that web page (File 1: the .exe and File 2: the 7z the actual program).
I am suspecting you are missing the .exe file which is prone to problems with Firewall(s).
If you are not already, be sure to be selecting files the files that correspond to your computer operating system
including 32 or 64 bit.
Bottom line: If you want, try again in what you are doing with antivirus and firewalls disabled. If that
does not work, then use the web site mentioned to get tryout Premiere Elements 10 installation files
into which you insert your purchased serial number.
We will be watching for your progress.
I tried same as before after disabling anti-virus and firewall. I am running Windows 8.1 .. 32 and 64-bit. I selected the 32 bit but when I try to run the .EXE file I get following message. Will try downloading/installing 64 bit version and if that doesn't work my next attempt will be the link you provided. Will let you know the result later.
Thank you ATR. The provided link worked. I appreciate your help more than you know. Have a great day! Thank you everyone.
Great news. Great job staying the installation troubleshooting to its successful conclusion.
Best wishes as you move forward with your Premiere Elements projects.
Thanks. I may not be too tech saavy but I am very determined .... always like to stay with a problem until resolved. Your help was invaluable.