1 Reply Latest reply: Oct 23, 2014 1:11 PM by Jorma Jennings RSS

    Broadcasting Computer Audio over Telephone

    Schendallica Community Member
    Schendallica Oct 23, 2014 12:35 PM

      I'm using a "Passcode Entry Operator Assisted Call" for an upcoming meeting.  I've created the audio profile and have made sure it connects correctly (you can hear people talking on the phone through the speakers).

       

      During this meeting we will be displaying a short video using one of the Connect pods.  However, since people will be connected by phone they won't be able to hear this audio through their speakers (their speakers are muted, otherwise they would hear the same audio they hear on the phone with a slight delay).

       

      Is it possible to broadcast the audio to the users connected by phone (other than instructing them to un-mute their speakers)?  Is this a setting that I've overlooked?

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        • 1. Re: Broadcasting Computer Audio over Telephone
          Jorma Jennings CommunityMVP
          Jorma Jennings Oct 23, 2014 1:11 PM (in response to Schendallica)

          When Conect sees that someone has joined a conference over the phone, it mutes the playback of the phone audio over the computer. Attendees should still be able to hear the audio of the video through their computer speakers. There is no built in method for getting the audio for media shared in the Share pod to broadcast over the phone, and this has been a long issue among many people using Connect and there is no easy resolution.

           

          The only real solution that I know of is to use something like a THAT-2 device, http://amzn.com/B003D82WKC, to bridge the computer audio to a phone.