1 Reply Latest reply: Oct 23, 2014 11:19 PM by Frank Stokes-Guinan RSS

    Logging in/out issues

    gec78 Community Member
    gec78 Oct 23, 2014 2:32 PM

      So... Draw decided to log me out this today and then, because I was on a train and had no internet connectivity, I was unable to log back in or use the app. That really seems like a crappy system. I understand Adobe wants to force us all onto their Cloud system, and fair enough if they're giving us free apps, but surely we should only have to verify that we have a CC account once and after that be able to use the app even if we are not logged in. Adobe wants us to work when the inspiration hits us, as long as the inspiration hits us in an urban area with good connectivity. What happens when I travel to the outback here in Oz where in a lot of places there is zero connectivity? I can't rely on being able to use this app.

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        • 1. Re: Logging in/out issues
          Frank Stokes-Guinan Adobe Employee
          Frank Stokes-Guinan Oct 23, 2014 11:19 PM (in response to gec78)

          Sorry to hear about the app signing you out while you had no internet connectivity. This is not intentional behavior and is a bug in the software. We are still trying to track down why this happens occasionally but don't have enough information yet on how/why this occurs. The intention is to keep you signed in indefinitely until either a) you explicitly sign out, or b) your sign in period has expired (which can only be determined when accessing one of our online services, which can only be done if you actually have internet connectivity!). Both (a) and (b) require network connectivity, which means the app should never sign you out unless you have network connectivity. Unfortunately, we have heard your same story from a handful of people, so we are trying to track it down.

           

          Frank

          Draw Engineering