Sorry I was away all weekend, no I am not able to login at all. When I go to sign in, it pretty much crashes immediately. I have tried uninstalling, clearing the cache, and starting with a clean fresh catalog with no photos at all and it will not let me in. I even tried uninstalling and going back to 5.4 just to see if that would work too. Not sure what to do now. I had AVG on here originally but completely uninstalled that. Thanks
Could you try to delete the following file and try to restart Lr and sign in?
You might have to manually type that into Windows Explorer since it's a hidden directory and you'll have to switch out <username> appropriately.
It could be that you need to enable "Show hidden files" - How to show hidden files in Windows 7
Hope that helps.
Just heard from one of our develpers that it might help to delete the Lightroom folder within the system appdata directory
You can try this.
- quit Lr Desktop
- Enable "Show hidden Files and Folder"
- Navigate to C: > User > yourusername > AppData > Roaming > Adobe >
- move the Lightroom Folder to your desktop
-restart Lr Desktop and try to Sign-in
Let me know your results. - Guido
Another user was able to solve the issue ...here is his note. "Guido, I also noticed I was having issues with OneDriive throwing scripting errors, so I uninstalled IE 11. I can now sign into Lr mobile and sync. I'll keep you posted as I work through this issue. Steve"
Do you have IE11 running? Would it be an option for you to try that out?
I'm having the same problem with Lr desktop (5.6), ie crashes each time I try to login to Lr Mobile.
I've tried all the things mentioned above, with no luck.
Am running Win7, don't have IE11 installed (am using Firefox instead).
After a bunch of investigations our devs have fixed the crash itself in 5.7 which is coming soon.
What you could try. Ensure that you have applied all Windows Updates. If it's still crashing after that then open up Internet Explorer
- On the Internet Explorer Tools menu, click Internet Options.
- In the Internet Options dialog box, click the Advanced tab.
- In the Security category, check Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 (if available).
- Note It is important to check consecutive versions. Not selecting consecutive versions (e.g. checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.
- Click OK
And try again to Login after a restart of Lr Desktop.
Hope that helps