2 Replies Latest reply on Oct 24, 2014 10:03 AM by Rajashree Bhattacharya

    Adobe CC applications will not open

    ab0478@coventry.ac.uk Level 1

      I am a Media technician at  a University, which has an enterprise licenses for Adobe CC applications. I have been tasked with fixing this issue.

      These applications are installed on a large number of iMacs within this dept.

      On opening any of the Adobe CC Applications.

      The application manager opens and displays  "Log in Adobe ID"  - This is the first time this has been seen since the iMacs were imaged recently.

      I have entered my Adobe ID and password.

      Try again to start any application, Application manager Opens briefly then closes and the main application does not open.

      I do not have access the original enterprise apple account or enterprise licenses

      I would appreciate your advise.

      thank you