9 Replies Latest reply on Nov 1, 2014 1:41 PM by todd_jb

    Error trying to add Google Play purchased book

    todd_jb Level 1

      I'm encountering an error that I'd appreciated advice on.

       

      I have a Google Play book I'm trying to add to Digital Editions. When I try to open the .acsm file, I get the error: "Error getting License. License Server Communication Problem: E_IO_CANNOT_OPEN"

       

      After looking at reports of similar errors, I've de-authorized & re-authorized and have uninstalled ADE & installed older versions (1.7.2, 2.0, 3.0) and get the same error in each version. I've also tried ADE on two different computers (one running Windows 8 and one running Windows 7).

       

      Thank you for any suggestions you might have.