1 Reply Latest reply on Apr 24, 2015 12:04 PM by nickspang

    Uninstall Failed, Not listed in Creative Cloud Desktop App list

    gce2mkt

      I keep trying to uninstall ANY and ALL of the Creative Cloud programs downloaded on my computer - Illustrator, InDesign, Photoshop, Premiere Pro - and I keep getting the message in the screen shot I've attached. This goes for the CC AND CC 2014 versions. I have them all. None are appearing in my Creative Cloud deskop app. It is saying I have no apps downloaded. Right now I am in the middle of installing all of the CC 2014 versions (even though the programs panel of my computer (Windows 7 64 bit) says all of these programs are already downloaded, screenshot included below also).

      In fact, moments ago - today is 10/24 - my install of InDesign CC 2014 just completed yet my computer says it was installed on 10/6???? Yes, even after a reboot.

      Please note: This morning I started by uninstalling the Creative Cloud Desktop App and then reinstalling it successfully.

      AND YES, I have already tried the Cleaner Tool 5 times, so please DO NOT suggest that. It does not work. I've also rebooted my system several times.

      There is no firewall on my computer. Virus checking is not blocking it either.

      Any one else experiencing the same? I need this fixed yesterday. I haven't been able to work in 24 hours.

      Please help!

       

      Capture.PNG

      Capture2.PNG