11 Replies Latest reply: Nov 12, 2014 9:01 AM by noupgyfot7d5rixyfkcuglvih

"unknown c++ exception" when trying to delete keyframes

cropher Oct 24, 2014 4:41 PM

Edge Animate (or at least the latest version) is a mess. I'm trying to animate a symbol, but when i try to delete or copy certain keyframes, i get an error message that says "(unknown c++ exception)".

This means that when the error occurs, theres no way for me to edit the animation. All I can do is delete the symbol and start again and hope it just works. Which is not really manageable.

I downloaded and installed the previous EA version, but I cant open the current composition with it, because it says the EA version is too old.

So I guess the only solution is to just rebuild the composition in the previous version and keep using it until Adobe fixes the issues? Does that make sense or is there better solution?

Also can anyone confirm that the previous version is less buggy?

1. Re: "unknown c++ exception" when trying to delete keyframes

heathrowe Oct 25, 2014 6:32 AM (in response to cropher)

Yes, unfortunately those are issues that need to be resolved, as noted by the other threads the past few weeks. The Dev team is actively working to correct this and other issues that came with the MAX release build.

Darrell
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2. Re: "unknown c++ exception" when trying to delete keyframes

cropher Oct 26, 2014 6:51 AM (in response to heathrowe)

I stopped using An 2014.1 and tried An 2014, 3.0 and 2.0 and for some reason theyre all completely unusable now.
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3. Re: "unknown c++ exception" when trying to delete keyframes

linderboyd Oct 27, 2014 1:14 PM (in response to heathrowe)

Is there a release date for the fix? We have several instances of this error at my work, it's making it hard to do our job.
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4. Re: "unknown c++ exception" when trying to delete keyframes

cropher Oct 27, 2014 1:29 PM (in response to linderboyd)

I dont think there is a release date. Maybe consider using the previous version?
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5. Re: "unknown c++ exception" when trying to delete keyframes

David Sohriakoff Oct 27, 2014 1:52 PM (in response to cropher)

This is very frustrating and has been going on for a while. Has Adobe relased any expected dates for this fix? I can't change any symbols without this dumb error poping up. I can't even save my project!
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6. Re: "unknown c++ exception" when trying to delete keyframes

linderboyd Oct 27, 2014 2:00 PM (in response to cropher)

Yes, I can use a previous version, but my current work does not open in it. I lost almost 2 days of work with this error, I have to recreate all of my pieces from scratch now. This is just me my co-workers have to do the same thing.

Maybe think twice about putting out an update if it's going to break like this.
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7. Re: "unknown c++ exception" when trying to delete keyframes

Vinod Menon@Adobe Oct 29, 2014 10:34 PM (in response to linderboyd)

We have found fix for this issue. It will be available in the next update which will be released soon.

Regards
Vinod Menon
Edge Animate Team
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8. Re: "unknown c++ exception" when trying to delete keyframes

beerswitch Nov 11, 2014 7:30 AM (in response to Vinod Menon@Adobe)

When will this be released?

I'm also seeing the errors above when trying to delete keyframes...
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9. Re: "unknown c++ exception" when trying to delete keyframes

Evert Krooswijk Nov 12, 2014 2:47 AM (in response to cropher)

I have the same C++ exception when I try to delete keyframes, or copy objects.
In some cases it's also impossible to delete a keyframe (mostly when these are set by auto-keyframe).

It's good to hear that you've apparently solved the issue. I understand that it's tricky to to give an exact release date for the next update, (You don't want to release an update that introduces new bugs.) but are we talking days or weeks here?

I need to know if I have to rebuild my project in a previous version or that I can hold out another week.
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10. Re: "unknown c++ exception" when trying to delete keyframes

theoneeyedlizard Nov 12, 2014 2:48 AM (in response to cropher)

We really need a fix for this. I have also lost day of work due to these errors. This is the most unstable version of Edge yet.
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11. Re: "unknown c++ exception" when trying to delete keyframes

noupgyfot7d5rixyfkcuglvih Nov 12, 2014 9:01 AM (in response to cropher)

I have also seen the same error in the recent build, and agree that it is extremely frustrating.
One way to work around is to open your _edge.js file in Edge Code and manually remove the keyframes.
It is not ideal, but does get the job done and is a good exercise to help you learn about how Edge Animate makes keyframes. It comes in really handy when editing a large amount of keyframes / properties... doing it with Edge Code can be much quicker / easier than clicking hundreds of times.
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