2 Replies Latest reply on Oct 27, 2014 8:23 PM by jeromiec83223024

    Download problem


      When trying to update the new flash player it won't allow me. The reason being it will accept my password. Even though I have been using the same password it will not accept it. Instead, it keeps rejecting it and I've been trying to change my password, but too no avail. What should I do?

        • 1. Re: Download problem
          pwillener Level 8

          What password are you using?  You need to enter your computer's administrator password.

          • 2. Re: Download problem
            jeromiec83223024 Adobe Employee

            This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.


            If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

            If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.