2 Replies Latest reply: Oct 27, 2014 11:08 AM by Arnis Gubins

Activation limit reached on FM10 with new computer hardware, unable to contact Adobe to resolve.

cacoggins647 Oct 25, 2014 9:12 AM

Installed new motherboard in computer and now FM10 says it needs to reactivate but has reached its activation limit. Had this problem once before a couple years ago and there was a phone number to call at Adobe to resolve the issue. The new Adobe web support system won't even get to a contact-us page, it keeps recycling back to "select your product" page. Need adobe phone number to get my copy of Framemaker 10 to reactivate.

1. Re: Activation limit reached on FM10 with new computer hardware, unable to contact Adobe to resolve.

Ned Murphy Oct 25, 2014 12:08 PM (in response to cacoggins647)

`ou are not likely to find any help over the weekend, and phobe support is primarily for their Cloud products these days though you can sometimes get lucky.

Phone
800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

Chat
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
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2. Re: Activation limit reached on FM10 with new computer hardware, unable to contact Adobe to resolve.

Arnis Gubins Oct 27, 2014 11:08 AM (in response to cacoggins647)

Chris,

FYI, contact info for tech support is on the main FM forum page. See: FrameMaker
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