5 Replies Latest reply on Oct 28, 2014 2:21 PM by GumboBen

    block plug in

    anniee apple

      hi

      can you tell me how to unblock plug in as i cannot download anything on my laptop, or download adobe flash

      please help me because i am going crazy here!!!!!!!!!!

      can you please reply to this message asap???????

      Thank you

        • 2. Re: block plug in
          jeromiec83223024 Adobe Employee

          You will need to download and install the latest Flash Player from here:

          http://get.adobe.com/flashplayer

           

          If you do not have administrative rights to install software on your computer, you will need to have a conversation with someone that does.

          • 3. Re: block plug in
            GumboBen

            Jerome,

            I have tried that many, many times… since mid September!

             

            Ben

            • 4. Re: block plug in
              jeromiec83223024 Adobe Employee

              I'll need a much more complete description of the problem then.  I have no idea what you're experiencing.

               

              The following basic information would be a great start:

              Read Before Posting: How To Get A Useful Answer... | Adobe Community

               

              Also, a step-by-step description of what you do and what you see, including the exact wording of any error messages or dialogs would help me understand what it is that you're running into.

               

              Thanks!

              • 5. Re: block plug in
                GumboBen Level 1

                Jerome,

                Here's what I can give you... operating system: OSX ( Mac OS X Lion 10.7.5 ( 11G63 ) Software needed no new upgrades as of yesterday!

                Safari Browser Version 6.1.6 (7537.78.2 )

                CS6 Flash, Version 12.0.0.481

                CS6 Flash player, Version 11.2.202.228

                I will go either through Google+ or Facebook or YouTube to see a particular video. Sometimes, I double click on the video play button and get an error message

                and sometimes, I can go to the source off of Facebook, or whatever to You Tube and it will, at times, play the video, other times, it gives me the same error message. Then, it sends me to Adobe to download the new Flash player, but whenever I try to complete the operation, it gives me this message.

                 

                 

                 

                 

                 

                and then, this...

                 

                 

                 

                 

                It started just a couple of days when my wife sent me a link sent to her by her brother. I couldn't open it on my Mac Pro, it gave me the familiar error message, so I tried to open the link on my Mac Air laptop and it played. Here's that link:

                 

                http://www.stumptownblogger.com/2012/04/what-a-cool-video.html

                 

                Next day, I was on the Mac Pro and this...

                 

                 

                My history ( partial ) on October 25th, after I received the same error message and refused to play a Dire Straits song. Later, on I tried again, and it played the song with visuals, entitled, "Your Latest Trick."

                 

                Before sending this off to you, I tried to download Google Chrome to my Mac Pro, and it gave me the same error messages...

                 

                Ben Bensen