16 Replies Latest reply on Oct 28, 2014 7:50 AM by maria__

    Cannot install update on Mac


      Received message that Flash Player was out of date. Followed all install and troubleshooting instructions for Mac. Downloads successful, double click to install; program initializes and then I get "Installation encountered errors.  Close this window and try downloading again." Repeated with same result more than once.


      Running Mac OS 10.9.5, Safari 7.1, and trying to install Flash Player 13.


      I have followed all troubleshooting suggestions on the website so have now uninstalled Flash Player. I have enabled Java and plug-ins.


      What can I do?