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1. Re: shut down PC without quitting Preimier Pro, now it crashes on start up.
John T Smith Oct 26, 2014 9:07 PM (in response to jpickstrat@gmail.com)Reset Corrupted Preferences = https://forums.adobe.com/thread/1567425 may help
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2. Re: shut down PC without quitting Preimier Pro, now it crashes on start up.
jpickstrat@gmail.com Oct 26, 2014 10:01 PM (in response to John T Smith)Thanks for the suggestion.
But it still hangs.
I held down ctrl-alt-shift keys while starting up Adobe Premiere pro.
It did the same .. you see the purple start up window, then it opens the main program window but it is all black and totally hung.
Nothing works including the red X to close the window!
I'm considering un-installing Premiere pro and re-installing, but first want to see if there is better and/or simpler answer
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3. Re: shut down PC without quitting Preimier Pro, now it crashes on start up.
R Neil Haugen Oct 26, 2014 10:16 PM (in response to jpickstrat@gmail.com)Before doing the uninstall, try manually deleting the cache files and the preferences folder. Takes little time and often works.
Neil
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4. Re: shut down PC without quitting Preimier Pro, now it crashes on start up.
jpickstrat@gmail.com Oct 26, 2014 10:29 PM (in response to R Neil Haugen)OK. Where are they located?
I'm finding Program Files/Adobe/Adobe Premiere Pro CC 2014/cache
It contained a single zero byte text file. I deleted that.
I'm not finding a preference folder.
Do you a path?
Thanks, John
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5. Re: shut down PC without quitting Preimier Pro, now it crashes on start up.
R Neil Haugen Oct 26, 2014 10:36 PM (in response to jpickstrat@gmail.com)If you didn't change them in your project settings they probably are in a users/appdata/local/adobe sort of location. Sometimes they are in the "local" and somtimes in the "roaming" folder. There is info around here ... search for cache file location.
Neil
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6. Re: shut down PC without quitting Preimier Pro, now it crashes on start up.
jpickstrat@gmail.com Oct 26, 2014 11:01 PM (in response to R Neil Haugen)Use/<username>/Appdata/Roaming/Adobe/PremierPro/8.0
There are a couple of directors and 8 files... but no preference folder.
Looks like I'll try a repair program rather than uninstall and see if that con do the job.



