2 Replies Latest reply on Oct 27, 2014 8:50 PM by A.T. Romano

    unable to open Premier elements for first time use - have installed, signed in, confirmed email, but cannot activate


      I have just purchase the Premier Elements 12 software, installed from the disc, signed in, confirmed by email, have then tried to access the software but the sign in screen just goes grey, the wheel starts turning (bottom right hand side) and turning  -this continued for 60 min - the software is not activating.