I have just purchase the Premier Elements 12 software, installed from the disc, signed in, confirmed by email, have then tried to access the software but the sign in screen just goes grey, the wheel starts turning (bottom right hand side) and turning -this continued for 60 min - the software is not activating.
I'm moving this post to the Premiere Elements forum.
What computer operating system is your Premiere Elements 12 running on?
Please review the following 2 blog posts to determine if any of the fixes in them works for you.
We will be looking forward to your follow up.