2 Replies Latest reply: Oct 27, 2014 10:06 AM by Davd Spivak RSS

    Published apps on Apple not showing library

    Davd Spivak Community Member
    Davd Spivak Oct 27, 2014 6:44 AM

      I have multiple apps that ever since the iOS 8 update (V32) are showing as "Cannot Update Library." I've checked my Folio Producer and none of my apps have the same Product ID. "com.focusapps.title.issue#"

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        • 1. Re: Published apps on Apple not showing library
          JamieSimpson Adobe Employee
          JamieSimpson Oct 27, 2014 9:37 AM (in response to Davd Spivak)

          David,

           

          Can you please specify the full version of the viewer, and iOS.  Also when this problem started, and what devices are impacted by this?

           

          J

          • 2. Re: Published apps on Apple not showing library
            Davd Spivak Community Member
            Davd Spivak Oct 27, 2014 10:06 AM (in response to JamieSimpson)

            HI Jamie - all of my apps (38 of them!) were upgraded to V32 around September 30. The apps had been submitted them around a week-10 days earlier. So I'm assuming they're all running the original V32, not V32.1 or V32.2. This morning, I received my weekly analytics report from appfigures for each of my apps and I saw that quite a few of them weren't selling. I wondered why. When I opened the apps up, I got the error message Cannot Update Library and I couldn't see any of the folios. At the time I posted the error message, I was viewing my apps on my iPad 3 running iOS 8.02.

             

            I noticed however; when trying to view my apps from my iPhone 5, which was running iOS 8.1, that I did not have this error. I did not know 8.1 was available for the iPad, so I never upgraded. I went into the my Settings icon on my iPad and upgraded to 8.1 and now I am not experiencing the same problem -  I am able to access all of my apps. The problem is that I have no idea how many of my users have 8.1 - people who have downloaded the app onto their iPads, just as I did, saw they couldn't access the library and got frustrated and deleted the app? Why isn't Apple making a bigger deal out of the release of what seems like a more stable software version, iOS 8.1 like they did when 8.01 was released and then withdrawn? I can only send out push notifications to the people who still have the apps -- not the ones who don't.

             

            I don't have access to the Adobe Folio Builder, but I wonder if that has a mandatory requirement to be upgraded from V32 to V32.2?