1 Reply Latest reply on Oct 27, 2014 12:56 PM by Sara.Forsberg

    How can I contact a customer/tech support person directly regarding payment issues and trouble-shooting tech issues not covered in forum?

    lhornett

      How can I contact a customer/tech support person directly regarding payment issues and trouble-shooting tech issues not covered in forum? I'm getting charged twice as the account keeps taking me in circles with upgrading in order to continue using the account even though I've already selected to upgrade and made the payment. Also, I need to know if I can send out multiple forms that are individually partially pre-filled out to be completed by other users and then still aggregated at the same place as you would with sending out the single form to multiple people to fully complete and submit.

       

      I cannot find how to address either of these in the existing forum and would like to speak to someone directly. I am with a federally-funded nonprofit, I cannot show erroneous charges even if it is only $1.05.

       

      Thank you.

       

      E.