1 Reply Latest reply on Oct 29, 2014 7:53 PM by chaskellucla

    PS stops on welcome screen after Yosemite upgrade

    chaskellucla

      On newer iMac after Yosemite upgrade, PS CC 2014 stops on welcome screen, color wheel spins endlessly.  I have called support 3 times now, wasn't called back once, was hung up on once after the tech "went to check something." waiting for 3rd tech on hold now.

       

      Tried suggestions to uninstall/reinstall, change user and system permissions to read/write, rename System Package /Contents/MacOS/CEPHtmlEngine and /Required/CEP/extensions/co,.photoshop.welcome.

        • 1. Re: PS stops on welcome screen after Yosemite upgrade
          chaskellucla Level 1

          WTF am I paying for here?  My question hasn't been answered once.  3rd call to tech support, tech had no solution and said "I heard we're going to have a big meeting about this but we can't guarantee any solution until next week maybe."  What a lame, lame company you have.  Seriously.  I'm telling all my clients that Adobe has no solution and no timeframe for a solution, because this is what I was told.