2 Replies Latest reply on Oct 28, 2014 2:30 PM by NemoNiemann

    Photoshop CC 2014 and Indesign CC 2014 crash when printing

    NemoNiemann

      Ever since I installed the CC 2014 versions of Indesign and Photoshop, I am absolutely incapable of printing. As soon as the print dialog comes up, the programs crash. (I don't have this issue with Illustrator CC 2014.) It's quite frustrating. Fortunately, I still have "regular' CC on my computer, so I can print Photoshop files from there. Indesign is a little more problematic because they keep changing the file structure, so i've basically abandoned CC 2014 until the printing issue is solved.

       

      I run Windows 8.1 x64.

       

      Has anyone else encountered this, and if so, how did you fix it (if at all). I can't seem to find any straightforward fixes when I do search, only others with comparable issues. Thanks.

        • 1. Re: Photoshop CC 2014 and Indesign CC 2014 crash when printing
          Mediocrebadguy

          I had the trial version for a month and everything worked fine but now since I've purchased a subscription I am experiencing the same situation with Photoshop CC 2014 and have not been able to find a solution.

           

          Adobe Photoshop Version: 2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299  x64

          Operating System: Windows 7 64-bit

          Version: 6.1 Service Pack 1

          System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

          Physical processor count: 4

          Logical processor count: 8

          Processor speed: 2793 MHz

          Built-in memory: 16343 MB

          Free memory: 9354 MB

          Memory available to Photoshop: 14618 MB

          • 2. Re: Photoshop CC 2014 and Indesign CC 2014 crash when printing
            NemoNiemann Level 1

            It irritates me that this seems to be a somewhat known issue, but with all the vaunted updates Adobe has released for CC 2014, it has yet to address this situation. From what I've seen, it's a somewhat cross-platform issue, though effecting Windows users more. (Or at least they complain about it more.) I've counselled my wife NOT to upgrade to 2014 (she's on a Mac).