1 Reply Latest reply on Oct 27, 2014 7:35 PM by A.T. Romano

    Error-No disk. Install disk in drive E.

    Veeblefester

      Premier Error Message_edited-1.jpg

      Boxed version, not downloaded.

       

      Reinstalled Photoshop Elements 12 from same DVD. It works fine.

       

      Reinstalled Win 8.1 and Office because of corrupted files not related to Adobe products.

       

      We used the system for a few days before reinstalling Photoshop Elements 12  and Premier Elements 12. Everything works fine.

       

      Reinstalled before without a problem.

       

      Nothing has changed on this PC.

       

      Cannot get past this message.

       

      This system has never had a drive E.

       

      Thanks in advance for any help.

        • 1. Re: Error-No disk. Install disk in drive E.
          A.T. Romano Level 7

          Veeblefester

           

          The issue that you present is a particularly freqluent one lately unfortunately.

           

          Have you updated from 12 to the 12.1 Update yet? If not, please do so.

           

          All things considered, I would go through the classical drills on this for starter...

           

          1. Delete the Adobe Premiere Elements Prefs file, and, if that does not work, then delete the whole 12.0 Folder in which it exists.

          Premiere Elements 12 Windows 8.1 64 bit

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Premiere Elements

          12.0

          and, in the 12.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

           

          2. Uninstall/Reinstall according to the following scheme

          a. If you can "Continue" your way into the program, in an opened project, Help Menu/Sign Out. If you cannot get this far, skip this step.

          b. Uninstall the program the usual Control Panel Route.

          c. Do a free ccleaner run through (regular and registry cleaner parts) to get rid of any leftovers from incomplete installs/reinstalls.

          CCleaner - Download

          d. Reinstall the program with antivirus and firewall(s) disabled.

          e. With the program installed successfully, go to an opened project and update from 12 to 12.1 Update using Help Menu/Update.

           

          3. If worse comes to worse, create a new User Account with Administrative Privileges, and install/run Premiere Elements 12 from there.

           

          Please review and consider and then let us know the outcome.

           

          Thank you.

           

          ATR