15 Replies Latest reply on Mar 30, 2015 5:33 AM by AliceWoodrome Branched to a new discussion.

    flash won't install on Mac 10.10

    can't load flash on mac

      My mac is OS X yosemite version 10.10 and saying flash was out of date so I followed instructions to update didn't work tried all the trouble shooting (including uninstalling flash and try reinstalling it) didn't work. It goes there the whole download process then toward the end it starts installing then says general installation error.

        • 1. Re: flash won't install on Mac 10.10
          m_vargas Adobe Employee

          Hello,

           

          Please try the offline/standalone installer posted at the bottom of this page, Installation problems | Flash Player | Mac.

           

          --

          Maria

          • 2. Re: flash won't install on Mac 10.10
            can't load flash on mac Level 1

            Like I said I already tried all the trouble shooting nothing worked, but I tried again and nothing just like the last 20 times I've done it.  just says installation failed

            • 3. Re: flash won't install on Mac 10.10
              m_vargas Adobe Employee

              Please provide the last several install attempt entries from the ~/Library/Logs/FlashPlayerInstallManager.log file (users' Library, not system Library).  Entries begin and end as follows:

               

              --- log started ---

              some information

              --- log end ---

              • 4. Re: flash won't install on Mac 10.10
                can't load flash on mac Level 1

                DO you mean all this mumbo gumbo

                 

                 

                2013-08-18 01:00:59 +0000 ---------- log start ----------

                2013-08-18 01:00:59 +0000 All install checks pass

                2013-08-18 01:00:59 +0000 [install started]

                2013-08-18 01:01:10 +0000 [install succeeded]

                2013-08-18 01:01:13 +0000 ----------  log end  ----------

                2013-08-18 01:01:12 +0000 Changing update mode to 0

                2013-09-16 14:58:06 +0000 ---------- log start ----------

                2013-09-16 14:58:06 +0000 1214

                2013-09-16 14:58:07 +0000 1214

                2013-09-16 14:58:45 +0000 18133029

                2013-09-16 14:58:45 +0000 verifySignatureWithData : Message Verified!

                2013-09-16 14:58:51 +0000 ----------  log end  ----------

                2013-09-16 14:58:56 +0000 ---------- log start ----------

                2013-09-16 14:58:56 +0000 All install checks pass

                2013-09-16 17:45:01 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

                2013-09-16 17:45:52 +0000 [install started]

                dyld: DYLD_ environment variables being ignored because main executable (/var/folders/7j/dsxkdzd903l4318tmmlx0_440000gn/T/FPInstallHelper) is setuid or setgid

                dyld: DYLD_ environment variables being ignored because main executable (/System/Library/PrivateFrameworks/Install.framework/Resources/runner) is setuid or setgid

                installer: Package name is PlugIn

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                sudo: no tty present and no askpass program specified

                2013-09-16 17:46:03 +0000 [install completed]

                2013-09-16 17:46:03 +0000 [install succeeded]

                2013-09-16 17:48:15 +0000 ----------  log end  ----------

                2013-09-16 17:48:14 +0000 Changing update mode to 0

                2013-11-18 15:17:38 +0000 ---------- log start ----------

                2013-11-18 15:17:38 +0000 1389

                2013-11-18 15:17:39 +0000 1389

                2013-11-18 15:17:47 +0000 ----------  log end  ----------

                2013-11-18 15:28:59 +0000 ---------- log start ----------

                2013-11-18 15:28:59 +0000 All install checks pass

                2013-11-18 15:29:00 +0000 [install started]

                2013-11-18 15:29:11 +0000 [install succeeded]

                2013-11-18 15:29:11 +0000 ----------  log end  ----------

                2014-01-14 21:37:38 +0000 ---------- log start ----------

                2014-01-14 21:37:38 +0000 1386

                2014-01-14 21:37:39 +0000 1386

                2014-01-14 21:37:44 +0000 ----------  log end  ----------

                2014-01-27 04:20:11 +0000 ---------- log start ----------

                2014-01-27 04:20:11 +0000 1386

                2014-01-27 04:20:13 +0000 1386

                2014-02-07 21:45:40 +0000 ----------  log end  ----------

                --------

                2014-02-04 19:48:31 -0600 [I]  IM: All install checks pass

                2014-02-04 19:48:31 -0600 [I]  IM: [install started]

                2014-02-04 19:48:36 -0600 [I] FIN: [finalizer started]

                2014-02-04 19:48:36 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-02-04 19:48:36 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-02-04 19:48:38 -0600 [E] FIN: Unable to create directory '(null)'.

                2014-02-04 19:48:38 -0600 [E] FIN: [finalizer failed]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-02-04 19:48:44 -0600 [I]  IM: [install succeeded]

                2014-02-04 19:48:44 -0600 [I]  IM: ----------  log end  ----------

                2014-02-21 18:13:55 -0600 [I]  IM: ---------- log start ----------

                2014-02-21 18:13:55 -0600 [I]  IM: All install checks pass

                2014-02-21 18:13:55 -0600 [I]  IM: [install started]

                2014-02-21 18:14:00 -0600 [I] FIN: [finalizer started]

                2014-02-21 18:14:00 -0600 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-02-21 18:14:00 -0600 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-02-21 18:14:02 -0600 [E] FIN: Unable to create directory '(null)'.

                2014-02-21 18:14:02 -0600 [E] FIN: [finalizer failed]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-02-21 18:14:07 -0600 [I]  IM: [install succeeded]

                2014-02-21 18:14:07 -0600 [I]  IM: ----------  log end  ----------

                2014-03-07 22:39:50 -0600 [E] SAU: End SAU run with exit code: 2002

                2014-03-12 23:21:23 -0500 [I]  IM: ---------- log start ----------

                2014-03-12 23:21:23 -0500 [I]  IM: All install checks pass

                2014-03-12 23:21:23 -0500 [I]  IM: [install started]

                2014-03-12 23:21:27 -0500 [I] FIN: [finalizer started]

                2014-03-12 23:21:27 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-03-12 23:21:27 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-03-12 23:21:30 -0500 [E] FIN: Unable to create directory '(null)'.

                2014-03-12 23:21:30 -0500 [E] FIN: [finalizer failed]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-03-12 23:21:35 -0500 [I]  IM: [install succeeded]

                2014-03-12 23:21:35 -0500 [I]  IM: ----------  log end  ----------

                2014-03-28 21:16:46 -0500 [E] SAU: End SAU run with exit code: 2002

                2014-04-12 10:34:10 -0500 [I]  IM: ---------- log start ----------

                2014-04-12 10:34:10 -0500 [I]  IM: 1387

                2014-04-12 10:34:11 -0500 [I]  IM: 1387

                2014-04-12 10:34:16 -0500 [I]  IM: ----------  log end  ----------

                2014-04-16 23:37:35 -0500 [I]  IM: ---------- log start ----------

                2014-04-16 23:37:35 -0500 [I]  IM: All install checks pass

                2014-04-16 23:37:35 -0500 [I]  IM: [install started]

                2014-04-16 23:37:39 -0500 [I] FIN: [finalizer started]

                2014-04-16 23:37:39 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-04-16 23:37:39 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-04-16 23:37:41 -0500 [E] FIN: Unable to create directory '(null)'.

                2014-04-16 23:37:41 -0500 [E] FIN: [finalizer failed]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-04-16 23:37:47 -0500 [I]  IM: [install succeeded]

                2014-04-16 23:37:47 -0500 [I]  IM: ----------  log end  ----------

                2014-04-29 09:49:02 -0500 [I]  IM: ---------- log start ----------

                2014-04-29 09:49:02 -0500 [I]  IM: All install checks pass

                2014-04-29 09:49:02 -0500 [I]  IM: [install started]

                2014-04-29 09:49:07 -0500 [I] FIN: [finalizer started]

                2014-04-29 09:49:07 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-04-29 09:49:07 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-04-29 09:49:09 -0500 [E] FIN: Unable to create directory '(null)'.

                2014-04-29 09:49:09 -0500 [E] FIN: [finalizer failed]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-04-29 09:49:14 -0500 [I]  IM: [install succeeded]

                2014-04-29 09:49:14 -0500 [I]  IM: ----------  log end  ----------

                2014-05-14 14:42:38 -0500 [I]  IM: ---------- log start ----------

                2014-05-14 14:42:38 -0500 [I]  IM: All install checks pass

                2014-05-14 14:42:38 -0500 [I]  IM: [install started]

                2014-05-14 14:42:43 -0500 [I] FIN: [finalizer started]

                2014-05-14 14:42:43 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-05-14 14:42:43 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-05-14 14:42:44 -0500 [E] FIN: Unable to create directory '(null)'.

                2014-05-14 14:42:44 -0500 [E] FIN: [finalizer failed]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-05-14 14:42:51 -0500 [I]  IM: [install succeeded]

                2014-05-14 14:42:51 -0500 [I]  IM: ----------  log end  ----------

                2014-06-19 09:48:21 -0500 [I]  IM: ---------- log start ----------

                2014-06-19 09:48:21 -0500 [I]  IM: 1387

                2014-06-19 09:48:23 -0500 [I]  IM: 1387

                2014-06-25 11:54:35 -0500 [E] SAU: End SAU run with exit code: 2002

                2014-07-01 10:22:37 -0500 [I]  IM: ----------  log end  ----------

                2014-07-08 16:45:48 -0500 [I]  IM: ---------- log start ----------

                2014-07-08 16:45:48 -0500 [I]  IM: All install checks pass

                2014-07-08 16:45:48 -0500 [I]  IM: [install started]

                2014-07-08 16:45:52 -0500 [I] FIN: [finalizer started]

                2014-07-08 16:45:52 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-07-08 16:45:52 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-07-08 16:45:54 -0500 [E] FIN: Unable to create directory '(null)'.

                2014-07-08 16:45:54 -0500 [E] FIN: [finalizer failed]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-07-08 16:46:00 -0500 [I]  IM: [install succeeded]

                2014-07-08 16:46:00 -0500 [I]  IM: ----------  log end  ----------

                2014-08-14 01:12:09 -0500 [I]  IM: ---------- log start ----------

                2014-08-14 01:12:10 -0500 [I]  IM: 1407

                2014-08-14 01:12:10 -0500 [I]  IM: 1407

                2014-08-14 01:12:13 -0500 [I]  IM: ----------  log end  ----------

                2014-08-21 10:41:04 -0500 [I]  IM: ---------- log start ----------

                2014-08-21 10:41:05 -0500 [I]  IM: 1407

                2014-08-21 10:41:05 -0500 [I]  IM: 1407

                2014-08-21 10:41:07 -0500 [I]  IM: ----------  log end  ----------

                2014-08-28 12:30:28 -0500 [I]  IM: ---------- log start ----------

                2014-08-28 12:30:28 -0500 [I]  IM: 1407

                2014-08-28 12:30:29 -0500 [I]  IM: 1407

                2014-08-28 12:30:33 -0500 [I]  IM: ----------  log end  ----------

                2014-09-06 16:08:36 -0500 [I]  IM: ---------- log start ----------

                2014-09-06 16:08:36 -0500 [I]  IM: 1407

                2014-09-06 16:08:37 -0500 [I]  IM: 1407

                2014-09-06 16:08:42 -0500 [I]  IM: ----------  log end  ----------

                2014-09-09 23:55:42 -0500 [I]  IM: ---------- log start ----------

                2014-09-09 23:55:42 -0500 [I]  IM: All install checks pass

                2014-09-09 23:55:42 -0500 [I]  IM: [install started]

                2014-09-09 23:55:46 -0500 [I] FIN: [finalizer started]

                2014-09-09 23:55:46 -0500 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

                2014-09-09 23:55:46 -0500 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

                2014-09-09 23:55:48 -0500 [E] FIN: Unable to create directory '(null)'.

                2014-09-09 23:55:48 -0500 [E] FIN: [finalizer failed]

                installer: Package name is Adobe Flash Player

                installer: Upgrading at base path /

                installer: The upgrade was successful.

                2014-09-09 23:55:54 -0500 [I]  IM: [install succeeded]

                2014-09-09 23:55:54 -0500 [I]  IM: ----------  log end  ----------

                2014-10-09 18:56:30 -0500 [E] SAU: End SAU run with exit code: 2002

                2014-10-15 13:55:14 -0500 [I]  IM: ---------- log start ----------

                2014-10-15 13:55:14 -0500 [I]  IM: 1407

                2014-10-15 13:55:15 -0500 [I]  IM: 1407

                2014-10-15 17:33:01 -0500 [I]  IM: ----------  log end  ----------

                2014-10-22 15:49:57 -0500 [I]  IM: ---------- log start ----------

                2014-10-22 15:49:58 -0500 [I]  IM: 1387

                2014-10-22 15:49:58 -0500 [I]  IM: 1387

                2014-10-24 15:51:17 -0500 [I]  IM: ----------  log end  ----------

                2014-10-26 12:18:59 -0500 [I]  IM: ---------- log start ----------

                2014-10-26 12:18:59 -0500 [I]  IM: All install checks pass

                2014-10-26 12:18:59 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-26 12:18:59 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-26 12:18:59 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-26 12:18:59 -0500 [I]  IM: ----------  log end  ----------

                2014-10-26 12:20:20 -0500 [I]  IM: ---------- log start ----------

                2014-10-26 12:20:20 -0500 [I]  IM: All install checks pass

                2014-10-26 12:20:20 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-26 12:20:20 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-26 12:20:20 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-26 12:20:20 -0500 [I]  IM: ----------  log end  ----------

                2014-10-26 12:20:27 -0500 [I]  IM: ---------- log start ----------

                2014-10-26 12:20:27 -0500 [I]  IM: All install checks pass

                2014-10-26 12:20:27 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-26 12:20:28 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-26 12:20:28 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-26 12:20:28 -0500 [I]  IM: ----------  log end  ----------

                2014-10-26 12:20:40 -0500 [I]  IM: ---------- log start ----------

                2014-10-26 12:20:40 -0500 [I]  IM: All install checks pass

                2014-10-26 12:20:40 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-26 12:20:40 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-26 12:20:40 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-26 12:20:40 -0500 [I]  IM: ----------  log end  ----------

                2014-10-26 12:20:50 -0500 [I]  IM: ---------- log start ----------

                2014-10-26 12:20:50 -0500 [I]  IM: All install checks pass

                2014-10-26 12:20:50 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-26 12:20:50 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-26 12:20:50 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-26 12:20:50 -0500 [I]  IM: ----------  log end  ----------

                2014-10-26 12:20:57 -0500 [I]  IM: ---------- log start ----------

                2014-10-26 12:20:57 -0500 [I]  IM: All install checks pass

                2014-10-26 12:20:57 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-26 12:20:58 -0500 [I]  IM: User does not have any processes that need to be closed.

                2014-10-26 12:20:58 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-26 12:20:59 -0500 [E]  IM: [install failed: 1]

                2014-10-26 12:20:59 -0500 [E]  IM: Install failed with error code: 1.

                2014-10-26 12:20:59 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:09:20 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:09:20 -0500 [I]  IM: All install checks pass

                2014-10-28 00:09:20 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:09:20 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:09:20 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:09:20 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:12:16 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:12:16 -0500 [I]  IM: All install checks pass

                2014-10-28 00:12:16 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:12:17 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:12:17 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:12:17 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:12:25 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:12:25 -0500 [I]  IM: All install checks pass

                2014-10-28 00:12:25 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:12:25 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:12:25 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:12:25 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:12:26 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:12:26 -0500 [I]  IM: All install checks pass

                2014-10-28 00:12:26 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:12:26 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:12:26 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:12:26 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:12:27 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:12:27 -0500 [I]  IM: All install checks pass

                2014-10-28 00:12:27 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:12:27 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:12:27 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:12:27 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:12:28 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:12:28 -0500 [I]  IM: All install checks pass

                2014-10-28 00:12:28 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:12:28 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:12:28 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:12:28 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:12:40 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:12:40 -0500 [I]  IM: All install checks pass

                2014-10-28 00:12:40 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:12:40 -0500 [I]  IM: User does not have any processes that need to be closed.

                2014-10-28 00:12:40 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 00:12:41 -0500 [E]  IM: [install failed: 1]

                2014-10-28 00:12:41 -0500 [E]  IM: Install failed with error code: 1.

                2014-10-28 00:12:41 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:14:03 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:14:03 -0500 [I]  IM: All install checks pass

                2014-10-28 00:14:03 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:14:04 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:14:04 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:14:04 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:14:18 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:14:18 -0500 [I]  IM: All install checks pass

                2014-10-28 00:14:18 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:14:18 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:14:18 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:14:18 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:25:44 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:25:44 -0500 [I]  IM: All install checks pass

                2014-10-28 00:25:44 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:25:45 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:25:45 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:25:45 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 00:26:08 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 00:26:08 -0500 [I]  IM: All install checks pass

                2014-10-28 00:26:08 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 00:26:09 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 00:26:09 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 00:26:09 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:09:49 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:09:49 -0500 [I]  IM: All install checks pass

                2014-10-28 10:09:49 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:09:50 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:09:50 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:09:50 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:10:38 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:10:38 -0500 [I]  IM: All install checks pass

                2014-10-28 10:10:38 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:10:39 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:10:39 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:10:39 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:10:48 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:10:48 -0500 [I]  IM: All install checks pass

                2014-10-28 10:10:48 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:10:48 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:10:48 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:10:48 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:10:51 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:10:51 -0500 [I]  IM: All install checks pass

                2014-10-28 10:10:51 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:10:51 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:10:51 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:10:51 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:10:52 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:10:52 -0500 [I]  IM: All install checks pass

                2014-10-28 10:10:52 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:10:52 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:10:52 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:10:52 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:10:53 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:10:53 -0500 [I]  IM: All install checks pass

                2014-10-28 10:10:53 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:10:53 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:10:53 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:10:53 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:10:54 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:10:54 -0500 [I]  IM: All install checks pass

                2014-10-28 10:10:54 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:10:54 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:10:54 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:10:54 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:10:55 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:10:55 -0500 [I]  IM: All install checks pass

                2014-10-28 10:10:55 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:10:55 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:10:55 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:10:55 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:10 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:10 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:10 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:10 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:10 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:10 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:11 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:11 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:11 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:11 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:11 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:11 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:16 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:16 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:16 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:16 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:16 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:16 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:16 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:16 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:16 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:17 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:17 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:17 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:17 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:17 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:17 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:17 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:17 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:17 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:18 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:18 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:18 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:18 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:18 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:18 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:19 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:19 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:19 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:19 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:19 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:19 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:19 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:19 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:19 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:19 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:20 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:20 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:20 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:20 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:20 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:20 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:20 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:20 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:21 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:21 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:21 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:21 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:21 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:21 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:22 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:22 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:22 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:22 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:22 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:22 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:22 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:22 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:22 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:22 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:22 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:22 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:23 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:23 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:23 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:23 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:23 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:23 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:24 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:24 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:24 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:24 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:24 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:24 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:25 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:25 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:25 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:25 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:25 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:25 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:26 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:26 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:26 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:26 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:26 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:26 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:26 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:26 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:26 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:26 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:27 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:27 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:27 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:27 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:27 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:27 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:27 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:27 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:28 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:28 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:28 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:28 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:28 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:28 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:28 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:29 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:29 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:29 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:29 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:29 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:29 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:29 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:29 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:29 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:29 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:29 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:43 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:43 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:43 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:43 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:43 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:43 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:45 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:45 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:45 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:45 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:45 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:45 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:46 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:46 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:46 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:46 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:46 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:46 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:47 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:47 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:47 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:47 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:47 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:47 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:47 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:47 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:47 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:48 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:48 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:48 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:48 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:48 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:48 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:48 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:48 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:48 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:49 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:49 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:49 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:49 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:49 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:49 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:50 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:50 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:50 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:50 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:50 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:50 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:51 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:51 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:51 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:51 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:51 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:51 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:51 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:51 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:51 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:51 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:51 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:51 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:52 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:52 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:52 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:52 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:52 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:52 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:53 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:53 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:53 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:53 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:53 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:53 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:54 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:54 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:54 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:54 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:54 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:54 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:55 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:55 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:55 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:55 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:55 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:55 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:55 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:55 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:55 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:56 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:56 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:56 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:56 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:56 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:56 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:56 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:56 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:56 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:57 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:57 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:57 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:57 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:57 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:57 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:11:58 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:11:58 -0500 [I]  IM: All install checks pass

                2014-10-28 10:11:58 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:11:58 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:11:58 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:11:58 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:30 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:30 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:30 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:30 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:30 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:30 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:31 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:31 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:31 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:31 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:31 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:31 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:31 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:31 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:31 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:32 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:32 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:32 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:32 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:32 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:32 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:32 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:32 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:32 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:32 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:32 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:32 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:33 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:33 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:33 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:33 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:33 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:33 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:33 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:33 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:33 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:34 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:34 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:34 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:34 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:34 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:34 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:34 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:34 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:34 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:35 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:35 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:35 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:12:35 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:12:35 -0500 [I]  IM: All install checks pass

                2014-10-28 10:12:35 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:12:35 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:12:35 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:12:35 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:14:27 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:14:27 -0500 [I]  IM: All install checks pass

                2014-10-28 10:14:37 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

                2014-10-28 10:14:45 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:14:46 -0500 [I]  IM: [install completed]

                2014-10-28 10:14:46 -0500 [E]  IM: [install failed]

                2014-10-28 10:15:05 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:15:14 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:15:14 -0500 [I]  IM: All install checks pass

                2014-10-28 10:15:21 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be installed.

                2014-10-28 10:15:38 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:15:38 -0500 [I]  IM: [install completed]

                2014-10-28 10:15:38 -0500 [E]  IM: [install failed]

                2014-10-28 10:15:40 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:15:56 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:15:56 -0500 [I]  IM: All install checks pass

                2014-10-28 10:16:04 -0500 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be installed.

                2014-10-28 10:16:05 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:16:05 -0500 [I]  IM: [install completed]

                2014-10-28 10:16:05 -0500 [E]  IM: [install failed]

                2014-10-28 10:18:24 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:18:36 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:18:36 -0500 [I]  IM: All install checks pass

                2014-10-28 10:18:42 -0500 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be installed.

                2014-10-28 10:18:43 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:18:43 -0500 [I]  IM: [install completed]

                2014-10-28 10:18:43 -0500 [E]  IM: [install failed]

                2014-10-28 10:18:51 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:19:36 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:19:36 -0500 [I]  IM: All install checks pass

                2014-10-28 10:19:36 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:19:36 -0500 [I]  IM: User does not have any processes that need to be closed.

                2014-10-28 10:19:36 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:19:37 -0500 [E]  IM: [install failed: 1]

                2014-10-28 10:19:37 -0500 [E]  IM: Install failed with error code: 1.

                2014-10-28 10:19:37 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:22:44 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:22:53 -0500 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be uninstalled.

                2014-10-28 10:22:53 -0500 [I]  IM: Uninstall Started

                2014-10-28 10:22:53 -0500 [I]  IM: [uninstall start]

                2014-10-28 10:22:53 -0500 [I]  IM: user authorized

                2014-10-28 10:22:53 -0500 [I]  IM: [file removal start]

                2014-10-28 10:22:53 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Removed file: '/Library/Internet Plug-Ins/Flash Player.plugin'

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Removed file: '/Library/Internet Plug-Ins/flashplayer.xpt'

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Users/Schremmer/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Users/Schremmer/Library/Internet Plug-Ins/Flash Player.plugin' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Users/Schremmer/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Users/Schremmer/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Users/Schremmer/Library/Internet Plug-Ins/flashplayer.xpt' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find file '/Users/Schremmer/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

                2014-10-28 10:22:54 -0500 [I]  IM: Removed file: '/Library/LaunchDaemons/com.adobe.fpsaud.plist'

                2014-10-28 10:22:54 -0500 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

                2014-10-28 10:22:54 -0500 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/FPSAUConfig.xml'

                2014-10-28 10:22:54 -0500 [I]  IM: Did not find bundle receipt to remove.

                2014-10-28 10:23:00 -0500 [I]  IM: Removed file: '/Library/PreferencePanes/Flash Player.prefPane'

                2014-10-28 10:23:00 -0500 [I]  IM: Removed PrefPane preferences from within: ~/Library/Preferences/com.apple.systempreferences.plist

                2014-10-28 10:23:00 -0500 [I]  IM: [file removal end]

                2014-10-28 10:23:00 -0500 [I]  IM: [uninstall end]

                2014-10-28 10:23:01 -0500 [I]  IM: Uninstall Ended

                2014-10-28 10:23:04 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:23:14 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:23:14 -0500 [I]  IM: All install checks pass

                2014-10-28 10:23:22 -0500 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be installed.

                2014-10-28 10:23:22 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:23:23 -0500 [I]  IM: [install completed]

                2014-10-28 10:23:23 -0500 [E]  IM: [install failed]

                2014-10-28 10:23:28 -0500 [E]  RA: Unable to execute privileged task '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

                2014-10-28 10:23:28 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:24:21 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:24:21 -0500 [I]  IM: All install checks pass

                2014-10-28 10:24:21 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:24:21 -0500 [I]  IM: User does not have any processes that need to be closed.

                2014-10-28 10:24:21 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:24:22 -0500 [E]  IM: [install failed: 1]

                2014-10-28 10:24:22 -0500 [E]  IM: Install failed with error code: 1.

                2014-10-28 10:24:22 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:27:02 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:27:02 -0500 [I]  IM: All install checks pass

                2014-10-28 10:27:10 -0500 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be installed.

                2014-10-28 10:27:10 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:27:11 -0500 [I]  IM: [install completed]

                2014-10-28 10:27:11 -0500 [E]  IM: [install failed]

                2014-10-28 10:31:19 -0500 [E]  RA: Unable to execute privileged task '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

                2014-10-28 10:31:19 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:33:20 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:33:20 -0500 [I]  IM: All install checks pass

                2014-10-28 10:33:20 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:33:20 -0500 [E]  IM: User has 1 process that needs to be closed.

                2014-10-28 10:33:20 -0500 [E]  IM: Install failed with error code: 17.

                2014-10-28 10:33:20 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:33:28 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:33:28 -0500 [I]  IM: All install checks pass

                2014-10-28 10:33:28 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:33:28 -0500 [I]  IM: User does not have any processes that need to be closed.

                2014-10-28 10:33:28 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:33:29 -0500 [E]  IM: [install failed: 1]

                2014-10-28 10:33:29 -0500 [E]  IM: Install failed with error code: 1.

                2014-10-28 10:33:29 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 10:38:00 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 10:38:00 -0500 [I]  IM: All install checks pass

                2014-10-28 10:38:00 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 10:38:00 -0500 [I]  IM: User does not have any processes that need to be closed.

                2014-10-28 10:38:00 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 10:38:01 -0500 [E]  IM: [install failed: 1]

                2014-10-28 10:38:01 -0500 [E]  IM: Install failed with error code: 1.

                2014-10-28 10:38:01 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 13:13:37 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 13:13:37 -0500 [I]  IM: All install checks pass

                2014-10-28 13:13:51 -0500 [I]  IM: User does not have any processes that need to be closed before the Flash Player can be installed.

                2014-10-28 13:13:52 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 13:13:52 -0500 [I]  IM: [install completed]

                2014-10-28 13:13:52 -0500 [E]  IM: [install failed]

                2014-10-28 13:13:58 -0500 [E]  RA: Unable to execute privileged task '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

                2014-10-28 13:13:58 -0500 [I]  IM: ----------  log end  ----------

                2014-10-28 16:00:45 -0500 [I]  IM: ---------- log start ----------

                2014-10-28 16:00:45 -0500 [I]  IM: All install checks pass

                2014-10-28 16:00:45 -0500 [W]  IM: Unexpected umask value for process: 0

                2014-10-28 16:00:45 -0500 [I]  IM: User does not have any processes that need to be closed.

                2014-10-28 16:00:45 -0500 [I]  IM: [install started]

                installer: Error trying to locate volume at /

                2014-10-28 16:00:46 -0500 [E]  IM: [install failed: 1]

                2014-10-28 16:00:46 -0500 [E]  IM: Install failed with error code: 1.

                2014-10-28 16:00:46 -0500 [I]  IM: ----------  log end  ----------

                • 5. Re: flash won't install on Mac 10.10
                  Steven Oakley Level 1

                  I'm also seeing install failure on 10.10. fails at the 75% mark on the progress bar… MBP 2011, newest OS / safari / ect.

                  • 6. Re: flash won't install on Mac 10.10
                    can't load flash on mac Level 1

                    Still unable to download flash do we know why?

                    • 7. Re: flash won't install on Mac 10.10
                      Migu_ele

                      I am quite happy I am not the only one having a problem with this... I have exactly the same problem, tried all alternatives, cleaned all directories, uninstall the previous versions etc. Infact I can't use flash anymore at the moment, there is no poss to even instal the previous version.

                       

                      mbp 13''late 2011 / OSX 10.10

                      • 8. Re: flash won't install on Mac 10.10
                        Robin Castellanos

                        I'm having the exact same issue on 10.9.4.

                        • 9. Re: flash won't install on Mac 10.10
                          rsimpson70057

                          Having the same problem. I've read about different fixes but couldn't figure them out; I'm not a pro at Terminal. Tried downloading the installer suggested in a previous reply to this and still got the installation error. Adobe, help!

                          • 10. Re: flash won't install on Mac 10.10
                            codyrjohnson

                            Has there been any resolution with this issue?  I am experiencing the same problem.  Mac OS 10.10.1, I keep getting notices that my flash player is out of date.  When I go through the installation process it gets to ~40% of the download then won't progress any farther.

                            • 11. Re: flash won't install on Mac 10.10
                              Kersten Janik

                              I, too, have experience this problem. Have also tried all the fixes mentioned (see codyrjohnson's answer).

                               

                              Dear Maria,

                              as far as I can see the topic has not yet been solved by Adobe.

                              Since more than one months many people cannot see flash content due to this problem.

                              Do you have information about a plan when Adobe will solve it?

                              Thanks

                              • 12. Re: flash won't install on Mac 10.10
                                deanocarolyn

                                I had this problem and tried all the suggested clean installs.  But then the light came on and I realized that I never run my computer at the admin or root level.  Flash is not loaded in the browser for the current user.  You need to be signed into an Admin account to load flash.  I wish Flash would give a useful message when it fails.  All it would do is get to about 90% and then fail.  I hope this helps.  I am running Safari on a Mac with system 10.10.1

                                • 13. Re: flash won't install on Mac 10.10
                                  Download Difficulties

                                  I think Adobe needs to take a serious look at their tech support. A  forum is neither timely nor the best option of solving issues.

                                  • 14. Re: flash won't install on Mac 10.10
                                    perlam72202013

                                    I have a OS X YOSEMITE Version 10.10.2 and having same issue no one has given me a solution... Any further instruction on how to get these issues resolved?

                                    • 15. Re: flash won't install on Mac 10.10
                                      m_vargas Adobe Employee

                                      Hi perlam72202013,


                                      Please don't post the same thing to multiple threads. Posting to multiple threads won't help you get your issue resolved sooner.  You have a thread at Im unable to install flash player? that has been locked because it's a duplicate of I am unable to install Adoble flash? which is were people are helping you at.  Please stick to that thread so that reponses to your issue stay in one location which may help other users in the future.

                                       

                                      --

                                      Maria

                                      • 16. Re: flash won't install on Mac 10.10
                                        AliceWoodrome

                                        I am having the same issue. It is ridiculous. It has proved impossible to install Flash on my MacBook Air running Yosemite 10.10.2, and this after multiple tried, uninstalls--all the trouble shooting suggestions. Is anything being done?