0 Replies Latest reply on Oct 28, 2014 10:31 AM by jpeters36

    Creative Cloud failed to install OSX

    jpeters36 Level 1

      Hello all

       

      I have seen similar post on windows but I am having this issue on osx (10.9.5) , the log is saying "uninstall falled installation is not present" thing is im trying to install. just out of curiosity I then ran the "uninstall pkg" and get identical errors. I have recreated the packages using creative cloud packager and this is on multiple computers so is this in the packager and is there a work around?

       

      thanks in advance for any assistance

      Jeff Peters

       

      Log file for failed set up:

       

      Mon Jun  9 11:33:31 PDT 2014

      creating system keychain entries

      ...Generating key pair...

      ...creating certificate...

      Serial Number      : 0A B5 10 63

      Issuer Name        :

         Common Name     : com.apple.systemdefault

         Org             : System Identity

      Subject Name       :

         Common Name     : com.apple.systemdefault

         Org             : System Identity

      Cert Sig Algorithm : OID : < 06 09 2A 86 48 86 F7 0D 01 01 05 >

         alg params      : 05 00

      Not Before         : 18:33:31 Jun 9, 2014

      Not After          : 18:33:31 Jun 4, 2034

      Pub Key Algorithm  : OID : < 06 09 2A 86 48 86 F7 0D 01 01 01 >

         alg params      : 05 00

      Pub key Bytes      : Length 140 bytes : 30 81 89 02 81 81 00 ED ...

      CSSM Key           :

         Algorithm       : RSA

         Key Size        : 1024 bits

         Key Use         : CSSM_KEYUSE_ENCRYPT CSSM_KEYUSE_VERIFY CSSM_KEYUSE_WRAP

      Signature          : 128 bytes : 80 6B 85 82 DA FC A3 21 ...

      Extension struct   : OID : < 06 03 55 1D 0F >

         Critical        : FALSE

         usage           : DigitalSignature KeyEncipherment DataEncipherment

      Extension struct   : OID : < 06 03 55 1D 25 >

         Critical        : FALSE

         purpose  0      : OID : < 06 09 2A 86 48 86 F7 63 64 04 04 >

      ..cert stored in Keychain.

      ..identity registered for domain com.apple.systemdefault.

      ...Generating key pair...

      ...creating certificate...

      Serial Number      : 28 54 53 AB

      Issuer Name        :

         Common Name     : com.apple.kerberos.kdc

         Org             : System Identity

      Subject Name       :

         Common Name     : com.apple.kerberos.kdc

         Org             : System Identity

      Cert Sig Algorithm : OID : < 06 09 2A 86 48 86 F7 0D 01 01 05 >

         alg params      : 05 00

      Not Before         : 18:33:31 Jun 9, 2014

      Not After          : 18:33:31 Jun 4, 2034

      Pub Key Algorithm  : OID : < 06 09 2A 86 48 86 F7 0D 01 01 01 >

         alg params      : 05 00

      Pub key Bytes      : Length 140 bytes : 30 81 89 02 81 81 00 C4 ...

      CSSM Key           :

         Algorithm       : RSA

         Key Size        : 1024 bits

         Key Use         : CSSM_KEYUSE_ENCRYPT CSSM_KEYUSE_VERIFY CSSM_KEYUSE_WRAP CSSM_KEYUSE_DERIVE

      Signature          : 128 bytes : 2D 43 C9 F8 DE 1F 9A E6 ...

      Extension struct   : OID : < 06 03 55 1D 0F >

         Critical        : FALSE

         usage           : DigitalSignature KeyEncipherment

      Extension struct   : OID : < 06 03 55 1D 25 >

         Critical        : FALSE

         purpose  0      : OID : < 06 08 2B 06 01 05 05 07 03 01 >

      Extension struct   : OID : < 06 03 55 1D 25 >

         Critical        : FALSE

         purpose  0      : OID : < 06 07 2B 06 01 05 02 03 05 >

      ..cert stored in Keychain.

      ..identity registered for domain com.apple.kerberos.kdc.

      added /System/Library/PrivateFrameworks/Heimdal.framework/Helpers/kdc to acl for com.apple.kerberos.kdc

      hod-admin: krb5_kt_start_seq_get: keytab /etc/krb5.keytab access failed: No such file or directory

      Done LKDC setup

      No matching processes were found

      Mon Jun  9 11:33:33 PDT 2014

      creating system keychain entries

      ...System identity already exists for domain com.apple.systemdefault. Done.

      ...System identity already exists for domain com.apple.kerberos.kdc. Done.

      /System/Library/PrivateFrameworks/Heimdal.framework/Helpers/kdc already in acl

      Done LKDC setup

      Wed Jul  9 12:00:15 CDT 2014

      creating system keychain entries

      ...Generating key pair...

      ...creating certificate...

      Serial Number      : 3F 29 82 99

      Issuer Name        :

         Common Name     : com.apple.systemdefault

         Org             : System Identity

      Subject Name       :

         Common Name     : com.apple.systemdefault

         Org             : System Identity

      Cert Sig Algorithm : OID : < 06 09 2A 86 48 86 F7 0D 01 01 05 >

         alg params      : 05 00

      Not Before         : 17:00:15 Jul 9, 2014

      Not After          : 17:00:15 Jul 4, 2034

      Pub Key Algorithm  : OID : < 06 09 2A 86 48 86 F7 0D 01 01 01 >

         alg params      : 05 00

      Pub key Bytes      : Length 140 bytes : 30 81 89 02 81 81 00 B6 ...

      CSSM Key           :

         Algorithm       : RSA

         Key Size        : 1024 bits

         Key Use         : CSSM_KEYUSE_ENCRYPT CSSM_KEYUSE_VERIFY CSSM_KEYUSE_WRAP

      Signature          : 128 bytes : A7 34 D5 CE F4 45 AB 0F ...

      Extension struct   : OID : < 06 03 55 1D 0F >

         Critical        : FALSE

         usage           : DigitalSignature KeyEncipherment DataEncipherment

      Extension struct   : OID : < 06 03 55 1D 25 >

         Critical        : FALSE

         purpose  0      : OID : < 06 09 2A 86 48 86 F7 63 64 04 04 >

      ..cert stored in Keychain.

      ..identity registered for domain com.apple.systemdefault.

      ...Generating key pair...

      ...creating certificate...

      Serial Number      : 70 E5 7A 47

      Issuer Name        :

         Common Name     : com.apple.kerberos.kdc

         Org             : System Identity

      Subject Name       :

         Common Name     : com.apple.kerberos.kdc

         Org             : System Identity

      Cert Sig Algorithm : OID : < 06 09 2A 86 48 86 F7 0D 01 01 05 >

         alg params      : 05 00

      Not Before         : 17:00:15 Jul 9, 2014

      Not After          : 17:00:15 Jul 4, 2034

      Pub Key Algorithm  : OID : < 06 09 2A 86 48 86 F7 0D 01 01 01 >

         alg params      : 05 00

      Pub key Bytes      : Length 140 bytes : 30 81 89 02 81 81 00 CD ...

      CSSM Key           :

         Algorithm       : RSA

         Key Size        : 1024 bits

         Key Use         : CSSM_KEYUSE_ENCRYPT CSSM_KEYUSE_VERIFY CSSM_KEYUSE_WRAP CSSM_KEYUSE_DERIVE

      Signature          : 128 bytes : 51 DA AE DD 43 35 A2 16 ...

      Extension struct   : OID : < 06 03 55 1D 0F >

         Critical        : FALSE

         usage           : DigitalSignature KeyEncipherment

      Extension struct   : OID : < 06 03 55 1D 25 >

         Critical        : FALSE

         purpose  0      : OID : < 06 08 2B 06 01 05 05 07 03 01 >

      Extension struct   : OID : < 06 03 55 1D 25 >

         Critical        : FALSE

         purpose  0      : OID : < 06 07 2B 06 01 05 02 03 05 >

      ..cert stored in Keychain.

      ..identity registered for domain com.apple.kerberos.kdc.

      added /System/Library/PrivateFrameworks/Heimdal.framework/Helpers/kdc to acl for com.apple.kerberos.kdc

      hod-admin: krb5_kt_start_seq_get: keytab /etc/krb5.keytab access failed: No such file or directory

      Done LKDC setup

      No matching processes were found