What version of Premiere Elements do you have and on what computer operating system are you trying to run it?
Do you want to troubleshoot any of your program issues or just want to return the product and get your money back?
If you purchased Premiere Elements 13 from Adobe direct and are within 30 days of the purchase date, you can contact
Adobe via its Adobe Chat to make the money back request. If you purchased from an authorized reseller, then you will be
governed by the return policy of that seller.
For Adobe Chat regarding your order from Adobe...click on the following link
Membership, Account, Payment
Payments, Invoices, Orders
If the link does not hold its set, then you will need to navigate to Chat Panel using the above titles as guides.
This is not Adobe. Rather user to user.