8 Replies Latest reply on Nov 4, 2014 8:00 PM by A.T. Romano

    Adobe Premiere Elements 12 crashs

    Andreas047

      I got a Adobe Premiere Elements 12 Crahs.

       

      New Installation doesn't help.

      Any idea what's wrong?

       

      Here the text from the Windows error message box:

       

      Problemsignatur:
        Problemereignisname: APPCRASH
        Anwendungsname: Adobe Premiere Elements.exe
        Anwendungsversion: 12.0.0.0
        Anwendungszeitstempel: 523cd4d5
        Fehlermodulname: ASLFoundation.dll
        Fehlermodulversion: 6.0.0.0
        Fehlermodulzeitstempel: 523cc629
        Ausnahmecode: c00000fd
        Ausnahmeoffset: 0000000000044bab
        Betriebsystemversion: 6.1.7601.2.1.0.256.48
        Gebietsschema-ID: 1031
        Zusatzinformation 1: f463
        Zusatzinformation 2: f463592c843c125ac6f253bf0f5e56a0
        Zusatzinformation 3: 790c
        Zusatzinformation 4: 790ca127afb6922e9e53fbb261a04858

      Lesen Sie unsere Datenschutzbestimmungen online:
        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0407

      Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
        C:\windows\system32\de-DE\erofflps.txt

        • 1. Re: Adobe Premiere Elements 12 crashs
          A.T. Romano Level 7

          andreas047

           

          If you have not already, I would go with uninstall/reinstall with a free ccleaner run through (regular cleaner and registry cleaner) after the uninstall and before the reinstall with antivirus and firewall(s) disabled.

          https://www.piriform.com/ccleaner/download

          The ccleaner should get rid of any leftovers from incomplete installs/reinstalls.

           

          Before the crashes, did you ever get to updating 12 to 12.1 with an opened project's Help Menu/Update?

           

          ATR

          • 2. Re: Adobe Premiere Elements 12 crashs
            Andreas047 Level 1

            Dear ATR,

             

            thank you for your proposal.

            After deinstallation, RegClean and Installation without firewall and antivirus no Change. Software still crashed.

             

            During Installation I got some message to stop the Roxio Burn Software first. I did, to finish the Installation, but after that still the same problem.

            There is also some Crash with ElementsAutoAnalyser.exe after starting the Computer.

             

            Update to 12.1 never ever worked. I tried several times, but each time it was cancelled without any message. But somehow the Premiere Software run a few month ago on that machine without any problem.

             

            No idea what now is wrong now. Bad luck to me that I buyed a Software that will no longer run on my Computer.

             

            Any other idea?

            • 3. Re: Adobe Premiere Elements 12 crashs
              A.T. Romano Level 7

              Andreas

               

              We could try the following approaches to rule them in or out as factors....if you have not already...

               

              1. Delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which it exists.

              Local Disc C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Premiere Elements

              12.0

              and, in the 12.0 Folder, is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete

              the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option

              Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

               

              1a. Consider deleting the Elements Organizer 12 settings file (psa.prf)

              Local Disc C

              Users

              Owner

              AppData

              Roaming

              Adobe

              Elements Organizer

              12.0

              Organizer

              and, in the Organizer Folder, is the psa.prf file that you delete or disable by renaming it from psa.prf to psa.prfOLD.

              If you do not see a psa.prf file, we are going to create a new Elements Organizer 12 catalog. More information on that next.

               

              2. Create a new User Account with Administrative Privileges and install and run Premiere Elements 12/12.1 there?

               

              3. Would a complete uninstall of Roxio be a consideration?

               

              4. Have you determined that the problem (crashes) exists with and without the antivirus disabled.

               

              We will be watching for your results. If the program ran before, hopefully it will run again.

               

              ATR

              • 4. Re: Adobe Premiere Elements 12 crashs
                Andreas047 Level 1

                Hello ATR,

                 

                I followed your instruction, but it doesn't help.

                 

                Here what I did:

                1.) Deinstallation of Adobe Premiere Elements 12

                2.) Deinstallation of Adobe Photoshop Elements 12 

                3.) Delete the above mentioned directories 1 and 1a

                4.) Restart the computer

                5.) Shut off the Virus protection (trend micro)

                6.) Installation of Adobe Premiere Elements 12

                7.) Restart the computer

                8.) Test of Adobe Premiere Elements 12 -> still crashes

                9.) Installation of Adobe Photoshop Elements 12

                10.) Restart the computer

                11.) Test of Adobe Photoshop Elements 12  -> runs without any problem

                12.) Start Software-Update for Premiere and Photoshop from 12 to 12.1; with success now!

                13.) Restart the Computer

                14.) Test of Adobe Premiere Elements 12.1 -> still crashes

                15.) Test of Adobe Photoshop Elements 12.1 -> runs with out any Problem

                16.) Test of Adobe Premiere Elements 12.1 with TrendMicro Off -> still crashes

                 

                Still the same failure message:

                Problemsignatur:

                  Problemereignisname: APPCRASH

                  Anwendungsname: Adobe Premiere Elements.exe

                  Anwendungsversion: 12.0.0.0

                  Anwendungszeitstempel: 530bd24a

                  Fehlermodulname: ASLFoundation.dll

                  Fehlermodulversion: 6.0.0.0

                  Fehlermodulzeitstempel: 52250afa

                  Ausnahmecode: c00000fd

                  Ausnahmeoffset: 0000000000044bab

                  Betriebsystemversion: 6.1.7601.2.1.0.256.48

                  Gebietsschema-ID: 1031

                  Zusatzinformation 1: f463

                  Zusatzinformation 2: f463592c843c125ac6f253bf0f5e56a0

                  Zusatzinformation 3: 790c

                  Zusatzinformation 4: 790ca127afb6922e9e53fbb261a04858

                 

                No more idea from my side what to do.

                 

                Best regard

                 

                Andreas

                • 5. Re: Adobe Premiere Elements 12 crashs
                  Andreas047 Level 1

                  Hello ATR,

                   

                  Some success. When I logged in as Administrator Adobe Premiere works correct.

                  Don't know why that happens. My account has also Administrator-Rights on that Computer.

                   

                  So I think somehow my account is faulty?

                   

                  Thank you for your assistance.

                   

                  Best regards

                   

                  Andreas

                  • 6. Re: Adobe Premiere Elements 12 crashs
                    A.T. Romano Level 7

                    Andreas

                     

                    Great, great news.

                     

                    Did you create a new User Account with Administrative Privileges or did you do something to the existing one

                    which was already set as a User Account with Administrative Privileges in order to gain success?

                     

                    Whatever the case, we are so glad that you can move forward with your Premiere Elements projects.

                     

                    Thank you for the follow ups and staying with the troubleshooting.

                     

                    Best wishes

                     

                    ATR

                    • 7. Re: Adobe Premiere Elements 12 crashs
                      Andreas047 Level 1

                      ATR,

                       

                      I tried successless without creation of a new account because the used account has allready Administrator rights.

                      Then I tried with Administrator account and somehow it worked.

                       

                      I don't realy understand the behavior but I could not find another way of using the Software.

                       

                      If there is a better way, without to destroy my account, please let me know.

                       

                      Best regards

                       

                      Andreas

                      • 8. Re: Adobe Premiere Elements 12 crashs
                        A.T. Romano Level 7

                        Andreas

                         

                        I have found that the last resort is going to a new User Account with Administrative Privileges. And, that has worked for many. Some invoke a

                        corrupt user account to explain the problem. But, I was never quite sure just what in a user account gets corrupted. There are several online articles on this type of thing.

                         

                        In the long run, if it works, creating a new User Account with Administrative Privileges is probably easier than reloading the operating system.

                         

                        Besides running the program from a User Account with Administrative Privileges (original account) did you also right click the desktop icon for the program and apply Run As Administrator?

                         

                        Best wishes and many thanks for the follow up.

                         

                        ATR