2 Replies Latest reply on Oct 28, 2014 4:45 PM by Sheena Kaul

    Download error Exit Code: 6 -deleted file msvcr110.dll

    jessmom3

      I have Photoshop CS4. I joined the Cloud today. When I went to download Photoshop CV it gave me these errors:

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example,  ERROR:

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 8 error(s)

       

       

       

      ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.325 {54B0C34F-18F9-11E2-BC1D-00215AEA26C9} -----------

       

      ERROR: Third party payload installer vcredist_x64.exe failed with exit code: 1603

       

      ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\gyork\AppData\Local\Temp\{A1DCE3E8-850D-4131-836A-E00EFCFCE3B0}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

       

      ----------- Payload: Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.325 {55B82130-18F9-11E2-8D43-00215AEA26C9} -----------

       

      ERROR: Third party payload installer vcredist_x86.exe failed with exit code: 1603

       

      ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\gyork\AppData\Local\Temp\{A1DCE3E8-850D-4131-836A-E00EFCFCE3B0}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

       

      ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------

       

      ERROR: Third party payload installer vcredist_x64.exe failed with exit code: -2147023293

       

      ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\gyork\AppData\Local\Temp\{A1DCE3E8-850D-4131-836A-E00EFCFCE3B0}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x64) from Microsoft website - www.microsoft.com

       

      ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------

       

      ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147023293

       

      ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\gyork\AppData\Local\Temp\{A1DCE3E8-850D-4131-836A-E00EFCFCE3B0}\Photoshop_15_LS 20_win64\Adobe CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

       

      -------------------------------------------------------------------------------------

      When I tried to do the first thing it said to do, it deleted the msvcr110.dll file.

      Photoshop CV won't open without it.

      So of course, I don't want to do anything else it says to do.

      I have gone online and tried everything I see to get it back and nothing works. I tried downloading it from Microsoft, but it won't run.

      I tried reinstalling CS4 and that didn't work. So I uninstalled CS4 and tried to reinstall it, but now it won't install.

      It goes through the whole process then says to call Adobe.

      When I try to install Illustrator (which I didn't have before, but bought the complete special offer) it has similar errors.

      Any ideas?

      Thanks