What computer operating system is your Premiere Elements 10 running on?
Does the problem exist with and without the antivirus and firewall(s) disabled?
What video card/graphics card does your computer use? If Windows, please go to Device Manager/Display Adapters/
to confirm if you have 1 or 2 video cards/graphics cards (what are their names)?
Do you have the latest version of QuickTime installed on your computer? Are you running the computer and program
Let us start here and then we can decide what next.
Microsoft Windows 7 Home Premium
yes, I've tried combo's of having firewall/antivirus on/off and no luck with either
2 - Intel HD Graphics 4000
NVIDIA GeForce GT 630M
yes I am running as administrator, and have tried to "run the program as administrator" but still no luck
Thanks for the reply with additional information.
Recent history for Premiere Elements points to the program having problems when more than 1 video card/graphics card is
being used by the computer on which Premiere Elements is running. This observation may seem contra indicated by the fact
that you say that the program did work well about 2 years ago in the same setup. But other factors may have set in with regard
to drivers, drivers versions, and driver conflicts. But this factor, does need to be ruled in or out.
Can you disable one or the other card to determine the impact of this on your problem?
But, of prime concern with regard to video card/graphics card is the use of a NVIDIA GeForce card with Premiere Elements 10.
Even if your NVIDIA GeForce were the only card, Premiere Elements 10 will not work properly unless the NVIDIA GeForce driver
version is rolled back to about May 2013. This may be one of the major factors here.
a. Device Manager/Display Adapters and find out Driver Version and Driver Date
b. Read the background information for the Premiere Elements 10/NVIDIA GeForce issue
Also see the Announcement at the top of this forum regarding the matter - also with full details of the situation and how to fix with the
driver version roll back.
Please review and consider and then we can decide what next.
Add On...This NVIDIA GeForce situation is specific for Premiere Elements 10. You should not expect to see the problem for
later versions of Premiere Elements.
I updated my driver to be version 331.40 (the one recommended)
still no luck. I looked into the FAQ on this forum and tried the msconfig method of having bare minimum services/startup items and trying to open the program but still nothing
it just gives me the hourglass like its about to load and then reverts to a regular pointer as if I didn't just try and open it....
Going to look into trying to reset the preferences or something tomorrow after I've calmed down a bit haha
Thanks for the follow up.
We will be looking forward to your results.
But, based on history, resetting preferences should not be expected to impact the situation with your computer using 2 video cards/graphics card and one of them being NVIDIA GeForce which is part of the Premiere Elements 10/NVIDIA GeForce syndrome which is resolved by rolling back the driver driver to May 2013 rather than updating the driver version to the latest one.
If at all possible, your answer might come if you can use just the Intel HD Graphics 4000 in a computer environment with Premiere Elements 10. Even if you had a version other than 10, I am not sure of the prognosis for 2 video cards/graphics cards set up with Premiere Elements.