1 Reply Latest reply on Oct 28, 2014 10:37 PM by Ashutosh Nigam

    reinstalling PS cs5 updates do not work


      I had to reinstall CS5 due to a serious hardware failure and when the update screen shows updates to the 5.5 all the updates fail to download. I am wondering if Adobe has dropped them to try to make us go to the cloud.

        • 1. Re: reinstalling PS cs5 updates do not work
          Ashutosh Nigam Adobe Employee

          Please provide us with the following logs.

          You can find them at:

          PS Installer logs

          For Mac:


          For Win:

          Program Files(x86)\Common Files\Adobe\Installers


          AAM logs

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:


          You can zip all the files together and send us through mail. This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.