1 Reply Latest reply on Oct 28, 2014 10:37 PM by Ashutosh.Nigam

    reinstalling PS cs5 updates do not work

    dlgeorge1

      I had to reinstall CS5 due to a serious hardware failure and when the update screen shows updates to the 5.5 all the updates fail to download. I am wondering if Adobe has dropped them to try to make us go to the cloud.

        • 1. Re: reinstalling PS cs5 updates do not work
          Ashutosh.Nigam Adobe Employee

          Please provide us with the following logs.

          You can find them at:

          PS Installer logs

          For Mac:

          Library\Logs\Adobe\Installer

          For Win:

          Program Files(x86)\Common Files\Adobe\Installers

           

          AAM logs

          For Mac:

          /Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

          For Win:

          C:\Users\<username>\AppData\Local\Adobe\AAMUpdater


          You can zip all the files together and send us through mail. This would help us in finding the root cause.

          Appreciate your help. Apologize for the inconvenience.

          Regards,
          Ashutosh

          asnigam@adobe.com