6 Replies Latest reply on Oct 28, 2014 9:24 PM by cadamsanders

    Why are photoshop files on a network being overwriten?

    cadamsanders

      When PSD files are being opened and saved to a Windows 2008 server with Windows 7 Professional (32 & 64 bit), they are not enabling the file lock on the server. All other files work correctly (INDD, AI, PDF, DOCX, etc). This causes users to not receive a file in use error and saves files are overwriting other's file.

        • 1. Re: Why are photoshop files on a network being overwriten?
          Level 7

          The file would only be in use when someone is writing it.

          As long as nobody else is writing to the file at the same time, there is no conflict, and the files can be overwritten.

          The files should not be locked except during file read and write.

          • 2. Re: Why are photoshop files on a network being overwriten?
            cadamsanders Level 1

            Sorry I wasnt more clean. I am extremely frustrated that I can't access Adobe Live Chat for support currently.

             

            But this issue is happening when two people are accessing the same file. They are not receiving a file in use prompt, nor are these PSD files showing up in use on the server.

            • 3. Re: Why are photoshop files on a network being overwriten?
              Level 7

              They wouldn't get any sort of warning unless they were writing to the file at the same time - then the server and OS should warn you that the file is busy.

              If that is the case, then there is a server configuration problem, or an OS bug failing to correctly report that the file is busy.

              Again, the file is only really in use while it is being written.

               

              But multiple people can open the same file at the same time -- nothing is going to prevent that.

              • 4. Re: Why are photoshop files on a network being overwriten?
                cadamsanders Level 1

                No, servers will lock a file in use, and the following user to access the file we get a "file in use" error. Usually it allows the person to open in a read only format. But most importantly, it will show in use on the server access console. Anyway this was not a problem until the last 24 hours and only with PDS files. All other files are behaving as expected: prompting users about files in use and showing up in the server access console.

                • 5. Re: Why are photoshop files on a network being overwriten?
                  Level 7

                  Yes, but the file is only in use while the file is being written.

                  Just opening a file does not make it in use -- many people can open the same file.

                   

                  It sounds like you are, for some odd reason, expecting that just opening a file would mark it as "in use".  That would only be the case in some applications that modify the file immediately upon changes (which is dangerous, and only practical in limited circumstances).

                  • 6. Re: Why are photoshop files on a network being overwriten?
                    cadamsanders Level 1

                    OK Chris. Thank you for your contribution.

                     

                    Since I am still experiencing this issue and wasn't before today, I am looking for anyone that has experience with a resolution to this issue.

                     

                    When PSD files are being opened and saved on a Windows 2008 server with Windows 7 Professional (both 32 & 64 bit), they are not enabling an open file lock on the server. The issue is obvious when two people are accessing the same file. They are not receiving a file in use prompt, nor are these PSD files showing up in use on the server. When User1 saves and closes the PSD file, all of their changes are lost when User2 saves and closes, their version of the file.

                     

                    All other files work correctly (INDD, PDF, DOCX, etc). This causes users to not receive a file in use error and saves files are overwriting other's file.