1 Reply Latest reply on Oct 29, 2014 9:28 PM by station_two

    When I tried to open my cs6 it told me to download the Application Manager. Which I followed the link and did. When I tried to install I got a message that said "Installer failed to initialize. Please download Adobe Support Advisor to detect problem." So

    Vghelpme

      When I tried to open my cs6 it told me to download the Application Manager. Which I followed the link and did. When I tried to install I got a message that said "Installer failed to initialize. Please download Adobe Support Advisor to detect problem." So I followed the link to do that. The link lead me to a page on your site that told me that the Support Advisor has been replaced. I continued to follow links and look for the answer to this issue which just ended with my frustration. I don't know a lot about computers to start with so I am not comfortable trying to fix this on my own. I did try to use the forum but after 4 days I have not had a response. So I am trying again. Please let me know how to proceed.