4 Replies Latest reply on Nov 15, 2014 9:10 AM by Rowli001

    Unable to install CS5 upgrades after re-installation on Win7 64bit, error: "There was an error downloading this update. Please quit and try again later.",

    AviLin

      Hi,

       

      I re-installed Photoshop CS5 on a new computer with Win7 64bit and everything was fine, but when I try to upgrade I receive this error message:

      Update_error.PNG

      When I go to the Customer Support link it says: "

      Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell

       

      What is the problem? I upgraded this product before when it was installed on the old computer (it was bought in a box).

       

      Thanks,

      Avishay