1 Reply Latest reply on Oct 30, 2014 4:09 AM by Rajashree Bhattacharya

    1603 error on uninstall of creative cloud

    Steerpike101

      1603 error when attempting uninstall of Adobe CreativeCloudforEnterprise 1.2.0

      Target platform is Windows 7 (64bit) with Microsoft Office Professional Plus 2010 installed.

      Pre-installed Visual C 2010 x64 Redist 10.0.40219

       

      Extract from verbose log file below:

      MSI (s) (80:A4) [14:27:45:175]: Executing op: ActionStart(Name=CAUndeploy,,)

      MSI (s) (80:A4) [14:27:45:200]: Executing op: CustomActionSchedule(Action=CAUndeploy,ActionType=1025,Source=BinaryData,Target=runDeploy mentManagerCA,CustomActionData=mode=uninstall;origDB=C:\Installation\Adobe CreativeCloudforEnterprise 1.2.0 (x64).msi)

      MSI (s) (80:E8) [14:27:45:281]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIA458.tmp, Entrypoint: runDeploymentManagerCA

      CustomAction CAUndeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

      MSI (s) (80:A4) [16:34:25:375]: User policy value 'DisableRollback' is 0

      MSI (s) (80:A4) [16:34:25:375]: Machine policy value 'DisableRollback' is 0

      Action ended 16:34:25: InstallFinalize. Return value 3.

       

      Contents of Adobe Setup Error.log:

      10/27/14 16:34:21:054 | [ERROR] |  | OOBE | DE |  |  |  | 664 | Cannot open mediadb

      10/27/14 16:34:21:272 | [ERROR] |  | OOBE | DE |  |  |  | 3576 | Cannot open mediadb