2 Replies Latest reply on Oct 30, 2014 5:27 PM by Rajashree Bhattacharya

    Want to change payment methods, it says: 'we're processing your order'. For 3 days already. In 2 days my subscription ends.

    MaritHilarius

      I've had earlier issues with changing my creditcard data, eventually that worked, and the person I spoke with in the chat said everything would be fine with my subscription.

      Now, it says I should've had a bill 2 days ago to renew my subscription, but I didn't. So I clicked 'add payment info' and it says: 'We are processing your order'. But it's saying that for 3 days now, and my subscription ends in 2 days. So if it's not fixed by then I'm damn lost 'cause my work depends on Photoshop.

      What am I supposed to do now? I just want to pay the bill so I can use Creative Cloud.