7 Replies Latest reply on Nov 2, 2014 5:32 PM by Carl Sun

    No extensions in CS6 extension manager

    dragsternj Level 1

      Hi

       

      Tried to install a new extension in my extension manager CS6. Upon opening in noticed there are no extensions listed. there should be around 25 and it always worked up until installed creative cloud.

      So now there is no extension listed in my extension manager, nor is there any cs 6 product listed on the left hand side. And therefore i can not install a new extension. I downloaded the latest extension manager and installed and had no luck

       

      Windows 7 box , CS6 Web premium Suite

       

      Any help apreciated

        • 1. Re: No extensions in CS6 extension manager
          Carl Sun Level 4

          Please launch ExtendScript Toolkit CS6, input "BridgeTalk.__diagnostics__;" (Exclude the double quotation marks) in the main window, then click "Debug"->"Run" menu item. The result will be output in the JavaScript Console window at the top right corner. Please check whether you can find Photoshop CS6 and Dreamweaver CS6 in the "Targets" section and whether its path is correct.

          • 2. Re: No extensions in CS6 extension manager
            dragsternj Level 1

            Targets: 7

              Connector = PCD

             

             

              Installed: 0

             

             

              Running: 0

             

             

              bridge-6.064:

              Group = cs

              Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\Bridge.exe

              Display Name = Bridge CC (64 bit)

              MsgAuthentication = ON

              MsgDigest = ON

              ESTK = ON

              Status = (not running)

              ExeName = Bridge.exe

             

             

              dreamweaver-15.0.64:

              Path = C:\Program Files\Adobe\Adobe Dreamweaver CC 2014.1\Dreamweaver.exe

              Display Name = Adobe Dreamweaver CC 2014

              MsgAuthentication = ON

              MsgDigest = ON

              ESTK = OFF

              Status = (not running)

              ExeName = Dreamweaver.exe

             

             

              exman-6.0:

              Group = cs

              Path = C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6\Adobe Extension Manager CS6.exe

              Display Name = Adobe Extension Manager CS6

              MsgAuthentication = ON

              MsgDigest = ON

              ESTK = OFF

              BundleID = com.adobe.exman

              Status = (not running)

              ExeName = Adobe Extension Manager CS6.exe

             

             

              flash-14.0:

              Path = C:\Program Files\Adobe\Adobe Flash CC 2014\Flash.exe

              Display Name = Adobe Flash Professional CC 2014

              MsgAuthentication = ON

              MsgDigest = ON

              ESTK = OFF

              Status = (not running)

              ExeName = Flash.exe

             

             

              indesign-10.064:

              Path = C:\Program Files\Adobe\Adobe InDesign CC 2014\InDesign.exe

              Display Name = Adobe InDesign CC 2014

              MsgAuthentication = ON

              MsgDigest = ON

              ESTK = ON

              Status = (not running)

              ExeName = InDesign.exe

             

             

              premierepro-8.0:

              Path = C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

              Display Name = Adobe Premiere Pro CC 2014

              MsgAuthentication = ON

              MsgDigest = ON

              ESTK = ON

              Status = (not running)

              ExeName = Adobe Premiere Pro.exe

             

             

              switchboard-3.064:

              Group = cs

              Path = C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\SwitchBoard\SwitchBoard.exe

              Display Name = SwitchBoard 3.0 (64 bit)

              MsgAuthentication = ON

              MsgDigest = ON

              ESTK = OFF

              Status = (not running)

              ExeName = SwitchBoard.exe

             

             

              Installed: 7

             

             

             

             

            Looks like thats a No

            • 3. Re: No extensions in CS6 extension manager
              Carl Sun Level 4

              You only installed CC 2014 products, no CS6 products. You have to install Extension Manager CC 7.2 or higher version to support these products.

              • 4. Re: No extensions in CS6 extension manager
                dragsternj Level 1

                Not sure what you mean i have the whole CS6 Web Premium Suite installed

                • 5. Re: No extensions in CS6 extension manager
                  Carl Sun Level 4

                  There is no CS6 products listed in the output above, which means the CS6 product installers didn't write the correct information to PCD, unless you have renamed the CS6 installation folder. Please refer to Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 to solve this problem.

                  • 6. Re: No extensions in CS6 extension manager
                    dragsternj Level 1

                    So the solution is to remove CS6 Suite and re-install ?

                    • 7. Re: No extensions in CS6 extension manager
                      Carl Sun Level 4

                      I have no other solution. The problem is not in Extension Manager, but in CS6 product installers.