From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•IF you have Premiere Elements version 10 and an nVidia card
•nVidia Driver Rollback PreElements-10 http://forums.adobe.com/thread/1317675
•-Old Drivers http://www.nvidia.com/Download/Find.aspx?lang=en-us
Anton du Vaucluse
What video card/graphics card does your computer use?
If you are running Premiere Elements 10 on a computer that uses a NVIDIA GeForce video card/graphics card, that is your problem
within 99.999% certainty.
Please see the Announcement at the top of this forum that gives the complete description of the problem as well as the fix which
involves rolling back the driver version to about May 2013. If you are using a Window 8 or 8.1 64 bit computer, this may not be
possible since available NVIDIA older drivers for you are probably not available. This issue is specific for Premiere Elements 10
NVIDIA GeForce and going to another version of Premiere Elements may be your only remedy.
For your convenience, the following is a copy/paste of the Announcement on all this that appears at the top of this forum....
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card
and you are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your
first line of troubleshooting needs to be rolling back the video card driver version instead of assuring that
it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and
unexplained workflow glitches specific to the Premiere Elements 10 user whose Windows computer has
a NVIDIA GeForce video card. If this applies to you, thenthe “user to user” remedy is to roll back the NVIDIA
GeForce video card driver as far as is necessary to get rid of the problems. The typical driver roll back has
gone back as far as March – July 2013 in order to get a working Premiere Elements 10. Neither
NVIDIA nor Adobe has taken any corrective action in this regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
Older NVIDIA GeForce drivers can be found http://www.nvidia.com/Download/Find.aspx?lang=en-us
A February 2014 overview of the situation as well as how to use the older NVIDIA GeForce drivers for the
driver roll back can be found http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
We will be watching for your follow up.
You're right. It's a problem with the pilot of graphic's card. I've installed an old version and it runs...Thanks !
Anton du Vaucluse
If you have the time, could you post
Computer Operating System
NVIDIA GeForce card name, driver version, driver date Before and After
In that Roll Back thread, I have been trying to maintain some sort of history for those
running into this Premiere Elements 10/NVIDIA GeForce problem with its user to user
driver roll back solution.
Best wishes as you move forward with your Premiere Elements projects.
Windows 7 64 bit
Driver version now: 22.214.171.1249
Date : 2013 06 21
Driver before : 344.60
Date : 2014 11 04
Anton du Vaucluse
Thanks for the additional information. Very helpful.
I have included your information on the issue in the general thread on Premiere Elements 10/NVIDIA GeForce Drive Roll Back (post 120)