I am trying to convert pdf to word, when I click convert, it sends me back to the subscription page, which I just completed

As you speak of converting PDF to Word and subscription it seems you are trying to use one of Adobe's online subscription services.
Of course a paid subscription is required to use a service.

The "umbrella" user forum for this is at:

https://forums.adobe.com/community/acrobatdotcom 

Be well...