You enter your purchased serial number the same way you did the first time
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page... or
Do you have the purchased serial number?
Are you getting a message from the program that includes License this Product or Try?
If so, click on License this Product, and insert your purchased serial number when it is asked for.
If all you see is Buy, when you click on that. Do you then see a field into which to insert your purchased serial number?
If all of that gets nowhere, then uninstall the program, do a free ccleaner run through (regular cleaner and registry cleaner parts), and reinstall the program with antivirus and firewall(s) disabled.
You can also try some of the techniques mentioned in the following if the above does not produce results.
We will be looking forward to your results when you get the chance.
Listen...I have tried everything you have said here. The editor WILL NOT WORK. I get the organizer and premiere editor works NOT ELEMENTS. I have installed, reinstalled went on chat been transferred to tech support....you name it. This is the 4th day I am working with this crap. I need to get this resolved or I want my money back. I spent $150.00 for both photoshop elements and premiere.
This is not Adobe. Rather user to user.
From whom did you purchase Premiere Elements 12? Or, did you purchase from an authorize reseller?
Either way, you are well beyond the typical money back within 30 days of purchase type of arrangement.
But, as I said, this is not Adobe with whom you are communicating here. If you purchased from Adobe, then refund decisions are from Adobe.
If you purchased from an authorized reseller, then you need to deal with that company's refund policy.
I am surprised but glad that you got through to Adobe/Chat/Tech Support people. Typically they will only deal with current version/purchased/registered, and it is well into version 13 by now (13 was released September 24, 2014). When did you contact Adobe? Do you have a case number with Adobe Tech? Did it give you a troubleshooting scheme to follow? Were you supposed to get back to it? Did it work after your interaction with Adobe Tech?
Post 2 of this thread highlights the things that worked for me when I was in situations such as your with Photoshop Elements 12 and Premiere Elements 12.
Have you gone through the drills
a. determining if the problem exists with and without the antivirus and firewall(s) disabled
b. creating a new User Account with Administrative Privileges and installing and running Premiere Elements 12 from there.
If you purchased from Adobe direct and want to get an official decision on a refund, you can try using the following link to Adobe Chat Orders
Membership, Account, Payment
Payments, invoices, orders
As of a few moments ago, the Chat Panel was visible. If the link set does not hold, then you will need to navigate to the Chat Panel using the above titles as guides.
We will be watching for your decision on how you want to proceed.
Hi. I purchased from Adobe on-line. My problems have been resolved but not because Adobe helped me. I have paid for a Geek Squad tech support that resolved my problem with remote access.
I have to say...Adobe does a great job of advertising but a poor job in customer service. I was told that they will eventually stop support to any software purchased by retail outlet or on-line because they want everyone to pay for a subscription to the"cloud" so they can continue to make money on the same software.
Greed...it permeates all over.
Thanks for your replies to my emails on the blog.
Peggy L. De Lara, Lc. AP
East West College of Natural Medicine
We are very pleased to learn of your success getting your Premiere Elements 12 to work for you. Great job done by you and Geek Squad tech support.
Unfortunately we (as user to user) cannot offer a remote control of computer troubleshooting which is an excellent way to get at the type of problem with which you were dealing. Adobe can do that, but for current version or whatever it decides.
Best wishes as you move forward with your Premiere Elements projects. Please do not hesitate to ask if you have questions or need clarification. We appreciate the opportunity to be of assistance. We have been on both sides of the troubleshooting table.