6 Replies Latest reply on Nov 5, 2014 7:33 AM by A.T. Romano

    I reinstalled Elements 12 after a crash.  Editor and Create does not work.  Getting "you must purchase" message.  It was purchased already.  What should I do?

    Peggy-D

      Please help....purchased Elements 12 and Premiere Elements 12 in August.  My hard drive crashed and I had to reinstall.  Now Elements does not allow me to use editor or Create and keeps telling me to purchase the software I already have.  What do I do?