1 Reply Latest reply on Nov 1, 2014 3:26 AM by pwillener

    Why can't I install the newer version of Flash when I already have the older one?

    Flash can't install

      My virus software is turned off. I have Flash currently on my computer. In the troubleshooting page I can see the clouds in the picture so I know my current flash is working.  I went into the internet settings for add-ons and the flash is currently enabled.  Why can't I install the newer version of Flash? I tried the run and save option and it still didn't work. I can see the installer in my downloads folder. But, all I get is a black blank box that does nothing. What else can I try to get the installer to actually install the updated version of flash?