2 Replies Latest reply: Nov 4, 2014 7:46 AM by feknight8

Framemaker 9 install failure on Win 7

feknight8 Nov 1, 2014 5:35 AM

I'm trying to install Frame 9 on a new Win 7 machine. I have it running on one Win 7 machine just fine. That machine is being replaced with a new Win 7 machine (same SP level). But, just as the Frame 9 installation almost gets finished, it fails with a pop-up box that says:

Error 1935: An error occurred during the installation of assembly component

{98CB24AD-52FB-DB5F-A01F-C8B3B9A1E18E}.

HRESULT: 0x80070BC9.

Any ideas what I need to fix to get Frame 9 to install?

1. Re: Framemaker 9 install failure on Win 7

Error7103 Nov 1, 2014 6:35 AM (in response to feknight8)

Does your user account have Administrator authority?

Did you run the install "as administrator"?
(Note: you don't have to be logged in as Administrator to do this, and indeed the "Administrator" account is inaccessible by default on Win7 & later without some effort.)
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2. Re: Framemaker 9 install failure on Win 7

feknight8 Nov 4, 2014 7:46 AM (in response to feknight8)

Yup, running as administrator fixed it. Interesting that I didn't have to do that on my other Win-7 machine. Must be some difference in the setup between the 2 machines.
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