1 Reply Latest reply on Nov 2, 2014 7:26 AM by saintsfield

    Indesign CS6 crashed, can't be started again (missing required fonts, cmap files). Reinstalled -- doesnt work. help?

    saintsfield

      hi,

       

      my indesign CS6 worked perfectly until yesterday afternoon, when it suddenly crashed and wont open again. all it says is "There are required system fonts or cmap files missing. reinstall indesign". Did that, with the cc cleaner, but that doesnt work!

       

      working on windows 7, sp1 -- never had any problems.

       

      all i can find in other forums is about the cs2, which is fairly outdated. why does this happen?! all my other programs from the master collection work fine!

        • 1. Re: Indesign CS6 crashed, can't be started again (missing required fonts, cmap files). Reinstalled -- doesnt work. help?
          saintsfield Level 1

          ok, after a quite frustrating weekend the problem seems to have solved itself. what i did (for future requests):

           

          - downloaded cs6 master collection (since i had my cds not with me)

          - deinstalled old install

          - wiped the system with the adobe cc cleaner tool to get everything off

          - restart

          - install cs6

          - same error. no chance of doing anything.

           

          i then installed a trial version on another computer to at least render my pdf. i then tried something new: i put the cmap & fonts (in C:/Programs/Common Files/Adobe/PDFL) from the working pc on a usb drive. when i "backed up" my PDFL Folder on my main pc into a zip (just in case), i gave indesign another try. it then started up -- since it was the first time a bit slower than usual, but it's back on track.