1 Reply Latest reply on Nov 4, 2014 1:24 AM by ibarrien

    Files dissappear after Syncing?

    patjoolb

      On my Galaxy Note Tablet I synced all my projects to creative cloud from Photoshop Touch but I then cannot find them when I go online. It says no files in my account. I have lost all my files. I reset the device thinking they were safe but they are gone. Since resetting the same problem occurs. It says sync complete but no files appear online and the ammount of space used is always 0% . Help appreciated. God bless

        • 1. Re: Files dissappear after Syncing?
          ibarrien Adobe Employee

          Hi,

           

          I'm not really sure that I understand, you mention that the images are gone once you go online.

          Does that mean that you never went online during your sync?

           

          How long time have you had this problem, were you ever able to see your file in CC?

          Which Android version as well as PS Touch version are you using?

           

          thanks,

          Ignacio