17 Replies Latest reply on Nov 11, 2014 10:42 AM by oualim Branched to a new discussion.

    Cannot install Flash Player

    OldSalt67

      I am having troble install Flash Player 15. It will download and begin to install but quits and gives me an error message saying "user does not have sufficient rights to install" I have one account on my PC and I am the administrator. I have tried downloading in FireFox opened as "run as administrator" and get the same error. I tried in safe mode...no luck there either. I do have Adobe Shockwave installed but I cannot get Flash Player to install. HELP! I am running Windows 7 on a Dell Deminsion E-520 with 4GB RAM, 2.13 Ghtz Intel Core 2 Duo processor. I have also tried in Explorer and Chrome...same results.

        • 1. Re: Cannot install Flash Player
          pwillener Level 8

          Can you post the contents of the FlashInstall.log file from C:\Windows\System32\Macromed\Flash

          • 2. Re: Cannot install Flash Player
            OldSalt67 Level 1

            I hope this is what you need. Had to do this in sections, hope you can make heads or tails from it. The lat section is pretty much a repeat of the section before it, I couldn't find a way to edit it down to the last 10 or so lines.

            • 3. Re: Cannot install Flash Player
              pwillener Level 8

              Thank your for the log.  The message "user does not have sufficient rights to install" is really misleading; from the log I can see that the installer was somehow unable to delete/replace some files.

               

              Please perform a clean install as described in https://forums.adobe.com/thread/928315

              • 4. Re: Cannot install Flash Player
                OldSalt67 Level 1

                Done all you suggested. Same results "user does not have permissions to install ....etc" I don't understand what is happening. I have never had any trouble prior to this. The last update I recall was for Flash Player 11. It installed automatically which is what I had set. Got me stumped! Any othe ideas and/or suggestions are appreciated.

                 

                 

                 

                 Victor W. Fred

                • 5. Re: Cannot install Flash Player
                  jeromiec83223024 Adobe Employee

                  If you haven't done so already, reboot your machine and retry the steps Pat referred to.  You might want to print them out, so you can do them immediately without launching a browser.

                  • 6. Re: Cannot install Flash Player
                    frederiquevandaalen

                    problems with adobe in my iOS mac

                    • 7. Re: Cannot install Flash Player
                      pwillener Level 8

                      frederiquevandaalen wrote:

                       

                      problems with adobe in my iOS mac

                      There is no Flash Player for iOS or any mobile devices.

                      • 8. Re: Cannot install Flash Player
                        OldSalt67 Level 1

                        Okay...I have gone thru my PC and removed all flash player folders etc. I could find. Shredded the files using IO Bit Gutman DOD 5220 method. rebooted, went to Adobe for clean install, downloaded but install continues to stop with "user doesn't have permissions to install" I removed from both an explorer window and from start-up menu. Also removed Macromedia files, %appdata% files, system 32 files. but nothing seems to help the problem. I am totally at a loss as to what the problem might be. The only thing I haven't tried so far is shutting down all firewall, anti-virus, malware apps and try again. Something is causing this...finding what may be a challenge.

                         

                        • 9. Re: Cannot install Flash Player
                          jeromiec83223024 Adobe Employee

                          The most likely possibility is that there is a process running that uses Flash Player.  If it's locked when you reboot, it's probably something that starts up when you start the machine.  You might just boot into safe mode and see if you can do the uninstall/reinstall from there.  That should keep any conflicting processes from loading at startup.

                          • 10. Re: Cannot install Flash Player
                            pwillener Level 8

                            You are installing as an Administrator user?

                             

                            If yes, and you still get that message, can you post the contents of the FlashInstall.log file in C:\Windows\System32\Macromed\Flash

                            • 11. Re: Cannot install Flash Player
                              OldSalt67 Level 1

                              Pat:  Sorry for the delay in getting back to you. I have spent several hours with this problem and my frustration levels have grown considerably and I had to give it a rest for a while. I have 6 files concerning Flash Player: (1.) Flash Install (text doc.) which is the same as the doc. already posted. The others are;

                              (2.) Flash; (3.) FlashPlayerPlugin_15_0_0_189; (4.) FlashPlayerUpdateService;(5.) FlashUtil32_15_0_0_189_Plugin;(6.) NPSWF32_15_0_0_189.dll

                              1 thru 5 are all applications and 6 is an application extension. My most recent attempt at installing did provide a bit of info stating "A required file @ C:\Windows\system32\Macromed\FlashPlayer.xpt.5 could not be written due to insufficient permissions. This appears to be where the problem lies. I just do not understand why. I did go into the registry and checked all Adobe applications and the permissions on them are FULL. The only account on my PC is the administrator account. I have tried opening Firefox as administrator (no luck ), I have opened the install file as "run as administrator" (no luck). If possible I can run MS Problem Recorder to document all I have done\am doing if the results can be posted here.

                              • 12. Re: Cannot install Flash Player
                                pwillener Level 8

                                OldSalt67 wrote:

                                 

                                A required file @ C:\Windows\system32\Macromed\FlashPlayer.xpt.5 could not be written due to insufficient permissions.

                                This is something I hope someone from the Adobe team will have a look at; I do not know what that file is.

                                • 13. Re: Cannot install Flash Player
                                  OldSalt67 Level 1

                                  I was beginning to get the idea that there was some sort of bug in the instal files. Should I contact someone at Adobe Support or what?

                                  • 14. Re: Cannot install Flash Player
                                    jeromiec83223024 Adobe Employee

                                    I'm an engineering manager on the product, so the odds are pretty slim that the first-tier tech support guys are better positioned to help.

                                    • 15. Re: Cannot install Flash Player
                                      jeromiec83223024 Adobe Employee

                                      If you're an administrator and you're running into permission problems while writing files, it's typically because those files are either in use, or the filesystem is in an inconsistent state (or full). 

                                       

                                      You could run the uninstaller, then attempt to delete any remnants in C:\Windows\System32\Macromed before attempting a re-install.  You might also consider booting into Safe Mode to do the uninstall/reinstall, just to eliminate the possibility that any background processes are keeping things in use.

                                       

                                      I'd be interested in seeing the log sections after you do do that.  You can just cut and paste the text and paste it here, instead of posting screenshots.

                                      • 16. Re: Cannot install Flash Player
                                        OldSalt67 Level 1

                                        I think I have solved the problem. (At least I hope so!) I pulled up all the Flah Player files in Explorer but could not delete or shred them as I kept getting "....in use" error. I could not think of anything that could be using it so I went to msconfig and booted in diagnostic mode. Had to switch to Safe Mode as I could not get internet access in diagnostic mode. Deleted all Flash Player files and dug a little deeper and found some Flash Player 11 files so I deleted (shredded) ALL the Flash Player files, tried to install in Chrome but the installer stalled out. Tried again in Firefox and seem to have had success. FINALLY!!! Of course everything is a trade off as now I am having scripting problems so I guess I will have something new to keep me busy for a few days! LOL.  It appears that the xpt file is associated with Firefox and may contain SAS data. Anyway I want to thank you guys for your time and trouble with this. I still am not sure where or what the problem was but it appears that there was some sort of conflict with the older 11 version as once it was gone it installed with no problem. here is the install file you wanted. Thanks again! =O====== M/15.0.0.223 2014-11-11+16-51-47.851 ========

                                        0000  00001113 C:\Windows\system32\Macromed\Flash
                                        * 3

                                        0001  00000010 "C:\Users\OldSalt67\AppData\Local\Adobe\AIH.58481bdbbf2af5816906e4b52698c09cb764a119\inst all_flash_player.exe" -install -iv 8 -au 0

                                        0002  00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                                        0003  00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                        0004  00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

                                        0005  00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                                        0006  00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                                        0007  00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                        0008  00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                        0009  00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                                        0010  00001036 Software\Opera Software/Last CommandLine 2

                                        0011  00001036 Software\Opera Software/Last CommandLine 2

                                        0012  00001036 Software\Opera Software/Plugin Path 2

                                        0013  00001036 Software\Opera Software/Plugin Path 2

                                        0014  00000014

                                        0015  00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_15_0_0_223_Plugin.exe

                                        0016  00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

                                        0017  00000017 C:\Windows\system32\Macromed\Flash

                                        0018  00000022 C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_15_0_0_223.exe

                                        0019  00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

                                        0020  00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                                        0021  00000012

                                        =X====== M/15.0.0.223 2014-11-11+16-51-51.201 ========

                                         

                                        Victor W. Fred

                                        • 17. Re: Cannot install Flash Player
                                          oualim

                                          Ik wil niet meer

                                           

                                           

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