Did you just purchase Premiere Elements 12 - online download or installation disc?
Was the program ever installed by you a while back and are you trying to reinstall it now?
Are you sure that you are working with the serial number and not a redemption code?
When working with downloads and installs, please work with antivirus and firewall(s) disabled.
Please review and consider, and then we can decide what next.
I bought this program at Staples and the package came with a CD. I bought this CD a while back but never installed.
The serial number is typically on the box housing the envelopes with the installation discs (one for Windows and one for Mac).
Are you entering the serial number with the -
Disable the antivirus and firewall(s) before you begin.
Please give this another try and then we will decide what next which may include using some alternate installation
files into which to insert your purchased serial number.
It works now. I was entering zero instead of the letter "o".
thank you for your help.
Great job spotting that serial number entry detail.
As you move forward with your Premiere Elements projects, please do not to ask questions or to ask for clarification. We are glad
for the opportunity to be of assistance.
Thanks for the follow up which is appreciated by all who may find themselves facing the same situation that you did.