4 Replies Latest reply: Nov 8, 2014 2:56 AM by jazzbangle RSS

    File syncing doesn't work well (steps + a solution)

    Jerome Mouneyrac Community Member
    Jerome Mouneyrac Nov 2, 2014 1:12 AM

      Hello,

      I just would like to report like many people I have issues to have the file sync feature working properly all the time.

       

      Steps to reproduce:

      1- on a Thinkpad Yoga, Windows 8.1, I create a new file in Illustrator named "Assessment 2.1.ai"

      2- Adobe Cloud syncs the file to the web (it's a small file), I can view it on the web site of Adobe cloud.

      3- Turn on my mac back from sleep mode (a very cleaned Yosemite version, almost fresh upgrade from previous MacOSX, all software up to date).

      4- Adobe cloud app is already running, and it tells me that all the files are sync.

      However I don't have the file in my Mac folder even after 30 minutes.

       

      Resolving the problem:

      5- I close adobe cloud (the cloud icon disappears from the top bar). I close illustrator.

      6 - I run 'Adobe creative cloud' - somehow it doesn't seem to want to open - no icon on the top bar.

      7- I check activity monitor, it seems a process like com.apple.geod (can't remember exactly the name except the geod part) is not responsive

      8- I force quit this process

      9- I run 'Creative cloud' - it seems I was triggering the wrong 'Adobe creative cloud' (I am using spotligh to launch all my apps).

      10- Adobe cloud opens, the icon is displayed in top bar, and it starts syncing the files.

      A notification is displayed and the files are synced. Yes!

       

      I didn't do more testing, maybe it's the sleep mode, maybe something else. Anyway if the files seem to not sync, close adobe cloud, check for a not responsive process, force quit it, rerun the correct creative cloud app. The sync should work.

       

      Cheers,

      Jerome

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