8 Replies Latest reply on Nov 3, 2014 11:21 AM by kglad

    InDesign 6.0 on Windows 7 crashes on start after time change

    abrama01

      My InDesign 6.0 running on Windows 7 crashes on start. I was working on the program when my system time changed last night and now there is an error between two time stamps. I have followed the instructions to remove the preferences, to remove the defaults and have reinstalled everything. I can't find the SavedData file based on the instructions. What should I do next?

       

      Here is the crash report.

       

      Version=1

      EventType=APPCRASH

      EventTime=130594285899142630

      ReportType=2

      Consent=1

      UploadTime=130594285899462648

      ReportIdentifier=e25ae4d0-62c2-11e4-8a17-026090540701

      IntegratorReportIdentifier=e25ae4cf-62c2-11e4-8a17-026090540701

      WOW64=1

      1. Response.type=4

       

      Sig[0].Name=Application Name

      Sig[0].Value=InDesign.exe

      Sig[1].Name=Application Version

      Sig[1].Value=8.0.2.413

      Sig[2].Name=Application Timestamp

      Sig[2].Value=51fb7197

      Sig[3].Name=Fault Module Name

      Sig[3].Value=ObjectModel.dll

      Sig[4].Name=Fault Module Version

      Sig[4].Value=8.0.2.413

      Sig[5].Name=Fault Module Timestamp

      Sig[5].Value=51fb7185

      Sig[6].Name=Exception Code

      Sig[6].Value=c0000005

      Sig[7].Name=Exception Offset

      Sig[7].Value=000179d4

      DynamicSig[1].Name=OS Version

      DynamicSig[1].Value=6.1.7601.2.1.0.256.48

      DynamicSig[2].Name=Locale ID

      DynamicSig[2].Value=1033

      DynamicSig[22].Name=Additional Information 1

      DynamicSig[22].Value=0a9e

      DynamicSig[23].Name=Additional Information 2

      DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789

      DynamicSig[24].Name=Additional Information 3

      DynamicSig[24].Value=0a9e

      DynamicSig[25].Name=Additional Information 4

      DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789

       

      UI[2]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      UI[3]=Adobe InDesign CS6 has stopped working

      UI[4]=Windows can check online for a solution to the problem.

      UI[5]=Check online for a solution and close the program

      UI[6]=Check online for a solution later and close the program

      UI[7]=Close the program

       

      LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

      LoadedModule[2]=C:\Windows\syswow64\kernel32.dll

       

      LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll

      LoadedModule[4]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ObjectModel.dll

      LoadedModule[5]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\PMRuntime.dll

      LoadedModule[6]=C:\Windows\syswow64\PSAPI.DLL

      LoadedModule[7]=C:\Windows\system32\dbghelp.dll

      LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll

      LoadedModule[9]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\tbb.dll

       

      LoadedModule[10]=C:\Windows\system32\MSVCP100.dll

       

      LoadedModule[11]=C:\Windows\system32\MSVCR100.dll

       

      LoadedModule[12]=C:\Windows\syswow64\USER32.dll

       

      LoadedModule[13]=C:\Windows\syswow64\GDI32.dll

       

      LoadedModule[14]=C:\Windows\syswow64\LPK.dll

       

      LoadedModule[15]=C:\Windows\syswow64\USP10.dll

       

      LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll

       

      LoadedModule[17]=C:\Windows\SysWOW64\sechost.dll

       

      LoadedModule[18]=C:\Windows\syswow64\RPCRT4.dll

       

      LoadedModule[19]=C:\Windows\syswow64\SspiCli.dll

       

      LoadedModule[20]=C:\Windows\syswow64\CRYPTBASE.dll

       

      LoadedModule[21]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Database.dll

       

      LoadedModule[22]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Public.dll

       

      LoadedModule[23]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ACE.dll

       

      LoadedModule[24]=C:\Windows\syswow64\SHELL32.dll

       

      LoadedModule[25]=C:\Windows\syswow64\SHLWAPI.dll

       

      LoadedModule[26]=C:\Windows\syswow64\ole32.dll

       

      LoadedModule[27]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIB.dll

       

      LoadedModule[28]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\CoolType.dll

       

      LoadedModule[29]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\MPS.dll

       

      LoadedModule[30]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AGM.dll

       

      LoadedModule[31]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ARE.dll

       

      LoadedModule[32]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\BIBUtils.dll

       

      LoadedModule[33]=C:\Windows\syswow64\WS232.dll

       

      LoadedModule[34]=C:\Windows\syswow64\NSI.dll

       

      LoadedModule[35]=C:\Windows\system32\MPR.dll

       

      LoadedModule[36]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AFL.dll

       

      LoadedModule[37]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icuuc40.dll

       

      LoadedModule[38]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icudt40.dll

       

      LoadedModule[39]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icuin40.dll

       

      LoadedModule[40]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\amtlib.dll

       

      LoadedModule[41]=C:\Windows\system32\WINHTTP.dll

       

      LoadedModule[42]=C:\Windows\system32\webio.dll

       

      LoadedModule[43]=C:\Windows\syswow64\SETUPAPI.dll

       

      LoadedModule[44]=C:\Windows\syswow64\CFGMGR32.dll

       

      LoadedModule[45]=C:\Windows\syswow64\OLEAUT32.dll

       

      LoadedModule[46]=C:\Windows\syswow64\DEVOBJ.dll

       

      LoadedModule[47]=C:\Windows\system32\IPHLPAPI.DLL

       

      LoadedModule[48]=C:\Windows\system32\WINNSI.DLL

       

      LoadedModule[49]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\adobecaps.dll

       

      LoadedModule[50]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boostfilesystem.dll

       

      LoadedModule[51]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boostsystem.dll

       

      LoadedModule[52]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\boostregex.dll

       

      LoadedModule[53]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\icucnv40.dll

       

      LoadedModule[54]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ASLSupport.dll

       

      LoadedModule[55]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\WRServices.dll

       

      LoadedModule[56]=C:\Windows\syswow64\COMDLG32.dll

       

      LoadedModule[57]=C:\Windows\WinSxS\x86microsoft.windows.common-controls6595b64144ccf1df6.0 .7601.17514none41e6975e2bd6f2b2\COMCTL32.dll

       

      LoadedModule[58]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\WidgetBin.dll

       

      LoadedModule[59]=C:\Windows\syswow64\IMM32.dll

       

      LoadedModule[60]=C:\Windows\syswow64\MSCTF.dll

       

      LoadedModule[61]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeOwl.dll

       

      LoadedModule[62]=C:\Windows\WinSxS\x86microsoft.windows.gdiplus6595b64144ccf1df1.1.7601.18 455none72d576ad8665e853\gdiplus.dll

       

      LoadedModule[63]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\AdobeOwlCanvas.dll

       

      LoadedModule[64]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\adbeape.dll

       

      LoadedModule[65]=C:\Windows\WinSxS\x86microsoft.vc90.crt1fc8b3b9a1e18e3b9.0.30729.6161none 50934f2ebcb7eb57\MSVCR90.dll

       

      LoadedModule[66]=C:\Windows\WinSxS\x86microsoft.vc90.crt1fc8b3b9a1e18e3b9.0.30729.6161none 50934f2ebcb7eb57\MSVCP90.dll

       

      LoadedModule[67]=C:\Windows\system32\uxtheme.dll

       

      LoadedModule[68]=C:\Windows\syswow64\profapi.dll

       

      LoadedModule[69]=C:\Windows\syswow64\CLBCatQ.DLL

       

      LoadedModule[70]=C:\Windows\system32\propsys.dll

       

      LoadedModule[71]=C:\Windows\system32\ntmarta.dll

       

      LoadedModule[72]=C:\Windows\syswow64\WLDAP32.dll

       

      LoadedModule[73]=C:\Windows\system32\dwmapi.dll

       

      LoadedModule[74]=C:\Windows\system32\CRYPTSP.dll

       

      LoadedModule[75]=C:\Windows\system32\rsaenh.dll

       

      LoadedModule[76]=C:\Windows\system32\RpcRtRemote.dll

       

      LoadedModule[77]=C:\Windows\system32\mscms.dll

       

      LoadedModule[78]=C:\Windows\syswow64\USERENV.dll

       

      LoadedModule[79]=C:\Windows\system32\apphelp.dll

       

      LoadedModule[80]=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\updaternotifications.dll

       

      LoadedModule[81]=C:\Windows\system32\NETAPI32.dll

       

      LoadedModule[82]=C:\Windows\system32\netutils.dll

       

      LoadedModule[83]=C:\Windows\system32\srvcli.dll

       

      LoadedModule[84]=C:\Windows\system32\wkscli.dll

       

      LoadedModule[85]=C:\Windows\SysWOW64\taskschd.dll

       

      LoadedModule[86]=C:\Windows\system32\XmlLite.dll

       

      State[0].Key=Transport.DoneStage1

       

      State[0].Value=1

       

      FriendlyEventName=Stopped working

       

      ConsentKey=APPCRASH

       

      AppName=Adobe InDesign CS6

       

      AppPath=C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe