Operating System = iMac OS X 10.9.5
My new email address is: firstname.lastname@example.org
I am unable to install the new Flash PLayer. Have no idea what my old password was; I've tried to change it, but emails may have gone to my old email address (email@example.com). Signed in as a new customer with the new email address and a new password, but was still rejected. I have been going in circles for several days now. I was given a hint as follows: "Year of your trip to Russia." WHICH trip??? I've gone to Russia more than once. Please help! Thanks.