6 Replies Latest reply on Mar 11, 2016 2:46 PM by animaria

    Flash Crashing - CS6 - File Corrupt

    CSS_2014

      Hi All,

       

      A couple of our users are having issues with Flash Pro CS6. They are having the issue intermittently and are unable to force the issue to occur. Please see below notes for further information.

      Any help would be appreciated as we have run out of ideas!

      I tried a chat session, however, it seems CS6 is not supported through chat...

       

      Flash Issue Notes

       

      • Using Flash Pro v6
      • Saving files as Flash Pro v5.5
      • We have tried using four different computers, the latest one is Windows 7 Pro i7 processor 16GB RAM. On a gigabit network connection.
      • Has error when saving “Unable to save the document as “W:\x\x\test.fla”. Please try saving to a different filename or to a different location.
      • Upon saving the second time flash crashes and currupts the origional file – the new file is 0kb in size – when opening origional file we get Ünrecognised file format.
      • When saving again flash crashes and makes the original file corrupt – it is something to do with the DOMDocument.xml in the “Zipped” .fla file.
      • When repairing the zip file the DOMDocument.xml file is the only one that cannot be recovered.
      • Error also occurs when working on file from C:\ drive.
      • Cannot upgrade to Flash CC as we need active script 2

        

      Crash Dump:

       

      Dump Summary
      ------------
      Dump File: FlashPro crash log (3).mdmp : W:\Ricky\new\FlashPro crash log (3).mdmp
      Last Write Time: 3/11/2014 11:03:38 AM
      Process Name: Flash.exe : C:\Program Files (x86)\Adobe\Adobe Flash CS6\Flash.exe
      Process Architecture: x86
      Exception Code: 0xC0000005
      Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
      Heap Information: Not Present

      System Information
      ------------------
      OS Version: 6.1.7601
      CLR Version(s):

      Modules
      -------
      Module Name Module Path Module Version
      ----------- ----------- --------------
      Flash.exe C:\Program Files (x86)\Adobe\Adobe Flash CS6\Flash.exe 12.0.2.529
      ntdll.dll C:\Windows\SysWOW64\ntdll.dll 6.1.7601.18247
      kernel32.dll C:\Windows\SysWOW64\kernel32.dll 6.1.7601.18409
      KERNELBASE.dll C:\Windows\SysWOW64\KERNELBASE.dll 6.1.7601.18409
      advapi32.dll C:\Windows\SysWOW64\advapi32.dll 6.1.7601.18247
      msvcrt.dll C:\Windows\SysWOW64\msvcrt.dll 7.0.7601.17744
      sechost.dll C:\Windows\SysWOW64\sechost.dll 6.1.7600.16385
      rpcrt4.dll C:\Windows\SysWOW64\rpcrt4.dll 6.1.7601.18532
      sspicli.dll C:\Windows\SysWOW64\sspicli.dll 6.1.7601.18526
      CRYPTBASE.dll C:\Windows\SysWOW64\CRYPTBASE.dll 6.1.7600.16385
      gdi32.dll C:\Windows\SysWOW64\gdi32.dll 6.1.7601.18577
      user32.dll C:\Windows\SysWOW64\user32.dll 6.1.7601.17514
      lpk.dll C:\Windows\SysWOW64\lpk.dll 6.1.7601.18177
      usp10.dll C:\Windows\SysWOW64\usp10.dll 1.626.7601.18454
      shell32.dll C:\Windows\SysWOW64\shell32.dll 6.1.7601.18517
      shlwapi.dll C:\Windows\SysWOW64\shlwapi.dll 6.1.7601.17514
      comdlg32.dll C:\Windows\SysWOW64\comdlg32.dll 6.1.7601.17514
      comctl32.dll C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_n one_41e6975e2bd6f2b2\comctl32.dll 6.10.7601.17514
      version.dll C:\Windows\System32\version.dll 6.1.7600.16385
      winmm.dll C:\Windows\System32\winmm.dll 6.1.7601.17514
      avifil32.dll C:\Windows\System32\avifil32.dll 6.1.7601.17514
      ole32.dll C:\Windows\SysWOW64\ole32.dll 6.1.7601.17514
      msacm32.dll C:\Windows\System32\msacm32.dll 6.1.7600.16385
      msvfw32.dll C:\Windows\System32\msvfw32.dll 6.1.7601.17514
      psapi.dll C:\Windows\SysWOW64\psapi.dll 6.1.7600.16385
      imm32.dll C:\Windows\SysWOW64\imm32.dll 6.1.7601.17514
      msctf.dll C:\Windows\SysWOW64\msctf.dll 6.1.7600.16385
      ws2_32.dll C:\Windows\SysWOW64\ws2_32.dll 6.1.7601.17514
      nsi.dll C:\Windows\SysWOW64\nsi.dll 6.1.7600.16385
      PFF.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\PFF.dll 0.0.0.0
      msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325
      FlashIK.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\FlashIK.dll 1.0.0.1
      dvaadameve.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvaadameve.dll 5.0.0.0
      boost_threads.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_threads.dll 5.0.0.0
      boost_date_time.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_date_time.dll 5.0.0.0
      msvcp100.dll C:\Windows\System32\msvcp100.dll 10.0.40219.325
      boost_signals.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_signals.dll 5.0.0.0
      boost_system.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_system.dll 5.0.0.0
      dvacore.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvacore.dll 5.0.0.0
      oleaut32.dll C:\Windows\SysWOW64\oleaut32.dll 6.1.7601.17676
      dvaui.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvaui.dll 5.0.0.0
      GdiPlus.dll C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d5 76ad8665e853\GdiPlus.dll 6.1.7601.18455
      opengl32.dll C:\Windows\System32\opengl32.dll 6.1.7600.16385
      glu32.dll C:\Windows\System32\glu32.dll 6.1.7600.16385
      ddraw.dll C:\Windows\System32\ddraw.dll 6.1.7600.16385
      dciman32.dll C:\Windows\System32\dciman32.dll 6.1.7601.18177
      setupapi.dll C:\Windows\SysWOW64\setupapi.dll 6.1.7601.17514
      cfgmgr32.dll C:\Windows\SysWOW64\cfgmgr32.dll 6.1.7601.17621
      devobj.dll C:\Windows\SysWOW64\devobj.dll 6.1.7601.17621
      dwmapi.dll C:\Windows\System32\dwmapi.dll 6.1.7600.16385
      oleacc.dll C:\Windows\System32\oleacc.dll 7.0.0.0
      boost_filesystem.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_filesystem.dll 5.0.0.0
      boost_regex.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\boost_regex.dll 5.0.0.0
      dvaunittesting.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvaunittesting.dll 5.0.0.0
      ahclient.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\ahclient.dll 1.7.0.56
      wininet.dll C:\Windows\SysWOW64\wininet.dll 11.0.9600.17344
      api-ms-win-downlevel-user32-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-user32-l1-1-0.dll 6.2.9200.16492
      api-ms-win-downlevel-shlwapi-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-shlwapi-l1-1-0.dll 6.2.9200.16492
      api-ms-win-downlevel-version-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-version-l1-1-0.dll 6.2.9200.16492
      api-ms-win-downlevel-normaliz-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-normaliz-l1-1-0.dll 6.2.9200.16492
      normaliz.dll C:\Windows\SysWOW64\normaliz.dll 6.1.7600.16385
      iertutil.dll C:\Windows\SysWOW64\iertutil.dll 11.0.9600.17344
      api-ms-win-downlevel-advapi32-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-advapi32-l1-1-0.dll 6.2.9200.16492
      userenv.dll C:\Windows\SysWOW64\userenv.dll 6.1.7601.17514
      profapi.dll C:\Windows\SysWOW64\profapi.dll 6.1.7600.16385
      amtlib.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\amtlib.dll 6.0.0.93
      winhttp.dll C:\Windows\System32\winhttp.dll 6.1.7601.17514
      webio.dll C:\Windows\System32\webio.dll 6.1.7601.17725
      IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 6.1.7601.17514
      winnsi.dll C:\Windows\System32\winnsi.dll 6.1.7600.16385
      adbeape.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\adbeape.dll 3.3.8.19346
      msvcr90.dll C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb 7eb57\msvcr90.dll 9.0.30729.6161
      msvcp90.dll C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb 7eb57\msvcp90.dll 9.0.30729.6161
      aflame.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\aflame.dll 2.3.54.19287
      aflamingo.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\aflamingo.dll 2.3.102.19287
      AdobeLinguistic.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AdobeLinguistic.dll 6.0.0.17018
      ACE.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\ACE.dll 2.19.18.19822
      AGM.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AGM.dll 4.26.20.19822
      BIB.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\BIB.dll 1.2.2.19822
      CoolType.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\CoolType.dll 5.10.31.19822
      xerces-c_2_6.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\xerces-c_2_6.dll 2.5.0.0
      msvcr80.dll C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e0442 72b9a\msvcr80.dll 8.0.50727.6195
      Workspace.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Workspace.dll 0.0.0.0
      AdobeOwl.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AdobeOwl.dll 4.0.93.0
      mfc100u.dll C:\Windows\System32\mfc100u.dll 10.0.40219.325
      msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7600.16385
      contextui.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\contextui.dll 5.0.0.19847
      dvaflashview.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\dvaflashview.dll 5.0.0.0
      AlcidDLL.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AlcidDLL.dll 0.0.0.0
      LogSession.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\LogSession.dll 2.1.2.1640
      urlmon.dll C:\Windows\SysWOW64\urlmon.dll 11.0.9600.17344
      api-ms-win-downlevel-ole32-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-ole32-l1-1-0.dll 6.2.9200.16492
      dbghelp.dll C:\Windows\System32\dbghelp.dll 6.1.7601.17514
      uxtheme.dll C:\Windows\System32\uxtheme.dll 6.1.7600.16385
      MFC100ENU.DLL C:\Windows\System32\MFC100ENU.DLL 10.0.40219.325
      FlashResources.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\en_US\Configuration\FlashResources.dll 12.0.2.529
      winspool.drv C:\Windows\System32\winspool.drv 6.1.7601.17514
      oledlg.dll C:\Windows\System32\oledlg.dll 6.1.7600.16385
      clbcatq.dll C:\Windows\SysWOW64\clbcatq.dll 2001.12.8530.16385
      msxml3.dll C:\Windows\System32\msxml3.dll 8.110.7601.18431
      dsound.dll C:\Windows\System32\dsound.dll 6.1.7600.16385
      powrprof.dll C:\Windows\System32\powrprof.dll 6.1.7600.16385
      mlang.dll C:\Windows\System32\mlang.dll 6.1.7600.16385
      WindowsCodecs.dll C:\Windows\System32\WindowsCodecs.dll 6.2.9200.16809
      adbeapecore.dll C:\Program Files (x86)\Common Files\Adobe\APE\3.3\adbeapecore.dll 3.3.8.19346
      propsys.dll C:\Windows\System32\propsys.dll 7.0.7601.17514
      apphelp.dll C:\Windows\System32\apphelp.dll 6.1.7601.17514
      ntshrui.dll C:\Windows\System32\ntshrui.dll 6.1.7601.17755
      srvcli.dll C:\Windows\System32\srvcli.dll 6.1.7601.17514
      cscapi.dll C:\Windows\System32\cscapi.dll 6.1.7601.17514
      slc.dll C:\Windows\System32\slc.dll 6.1.7600.16385
      cryptsp.dll C:\Windows\System32\cryptsp.dll 6.1.7601.18526
      rsaenh.dll C:\Windows\System32\rsaenh.dll 6.1.7600.16385
      RpcRtRemote.dll C:\Windows\System32\RpcRtRemote.dll 6.1.7601.17514
      BIBUtils.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\BIBUtils.dll 1.1.1.1
      ARE.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\ARE.dll 1.5.2.19822
      MPS.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\MPS.dll 5.8.0.19673
      wbemcomn.dll C:\Windows\System32\wbemcomn.dll 6.1.7601.17514
      fastprox.dll C:\Windows\System32\wbem\fastprox.dll 6.1.7601.17514
      ntdsapi.dll C:\Windows\System32\ntdsapi.dll 6.1.7600.16385
      ntmarta.dll C:\Windows\System32\ntmarta.dll 6.1.7600.16385
      Wldap32.dll C:\Windows\SysWOW64\Wldap32.dll 6.1.7601.17514
      AXE8SharedExpat.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AXE8SharedExpat.dll 3.7.101.18636
      WRLiloPlugin.dll C:\Program Files (x86)\Common Files\Adobe\Linguistics\6.0\Providers\Plugins2\WRLiloPlugin1.3\WRLiloPlugin.dll 1.3.0.9
      FileInfo.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\FileInfo.dll 5.3.3.19230
      AdobeXMP.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AdobeXMP.dll 5.3.11.19494
      AdobePDFL.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\AdobePDFL.dll 10.0.1.18562
      JP2KLib.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\JP2KLib.dll 2.0.0.18562
      mpr.dll C:\Windows\System32\mpr.dll 6.1.7600.16385
      updaternotifications.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\updaternotifications.dll 6.0.0.24
      netapi32.dll C:\Windows\System32\netapi32.dll 6.1.7601.17887
      netutils.dll C:\Windows\System32\netutils.dll 6.1.7601.17514
      wkscli.dll C:\Windows\System32\wkscli.dll 6.1.7601.17514
      pdfport.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\pdfport.dll 2.1.0.19734
      atmlib.dll C:\Windows\System32\atmlib.dll 5.1.2.238
      api-ms-win-downlevel-shlwapi-l2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll 6.2.9200.16492
      wtsapi32.dll C:\Windows\System32\wtsapi32.dll 6.1.7601.17514
      winsta.dll C:\Windows\System32\winsta.dll 6.1.7601.18540
      EhStorShell.dll C:\Windows\System32\EhStorShell.dll 6.1.7600.16385
      PlugPlug.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\PlugPlug.dll 3.0.0.383
      ServiceManager-Launcher.dll C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\lib\ServiceManager-Launcher.dll 3.0.0.389
      secur32.dll C:\Windows\System32\secur32.dll 6.1.7601.18526
      api-ms-win-downlevel-advapi32-l2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll 6.2.9200.16492
      drprov.dll C:\Windows\System32\drprov.dll 6.1.7600.16385
      ntlanman.dll C:\Windows\System32\ntlanman.dll 6.1.7601.17514
      davclnt.dll C:\Windows\System32\davclnt.dll 6.1.7601.18201
      davhlpr.dll C:\Windows\System32\davhlpr.dll 6.1.7600.16385
      EnvBrush.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\EnvBrush.dll 0.0.0.0
      EnvCollision.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\EnvCollision.dll 0.0.0.0
      EnvPointGrid.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\EnvPointGrid.dll 0.0.0.0
      EnvStroke.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\EnvStroke.dll 0.0.0.0
      FLBridge.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\FLBridge.dll 9.0.0.0
      FLfile.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\Common\Configuration\External Libraries\FLfile.dll 9.0.0.0
      Air_Android.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\en_US\Configuration\External Libraries\Air_Android.dll 11.5.0.0
      Air_Desktop_iOS.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\en_US\Configuration\External Libraries\Air_Desktop_iOS.dll 11.5.0.0
      jvm.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\client\jvm.dll 20.1.0.2
      msvcr71.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\msvcr71.dll 7.10.3052.4
      verify.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\verify.dll 6.0.260.3
      java.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\java.dll 6.0.260.3
      zip.dll C:\Program Files (x86)\Common Files\Adobe\Adobe Flash CS6\jre\bin\zip.dll 6.0.260.3
      adobe_caps.dll C:\Program Files (x86)\Adobe\Adobe Flash CS6\adobe_caps.dll 6.0.29.0
      crypt32.dll C:\Windows\SysWOW64\crypt32.dll 6.1.7601.18526
      msasn1.dll C:\Windows\SysWOW64\msasn1.dll 6.1.7601.17514
      MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 6.1.7601.17514
      wdmaud.drv C:\Windows\System32\wdmaud.drv 6.1.7601.17514
      ksuser.dll C:\Windows\System32\ksuser.dll 6.1.7600.16385
      avrt.dll C:\Windows\System32\avrt.dll 6.1.7600.16385
      AudioSes.dll C:\Windows\System32\AudioSes.dll 6.1.7601.18526
      msacm32.drv C:\Windows\System32\msacm32.drv 6.1.7600.16385
      midimap.dll C:\Windows\System32\midimap.dll 6.1.7600.16385
      credssp.dll C:\Windows\System32\credssp.dll 6.1.7601.18540
      schannel.dll C:\Windows\SysWOW64\schannel.dll 6.1.7601.18489
      ieframe.dll C:\Windows\SysWOW64\ieframe.dll 11.0.9600.17351
      api-ms-win-downlevel-shell32-l1-1-0.dll C:\Windows\SysWOW64\api-ms-win-downlevel-shell32-l1-1-0.dll 6.2.9200.16492
      duser.dll C:\Windows\System32\duser.dll 6.1.7600.16385
      dui70.dll C:\Windows\System32\dui70.dll 6.1.7600.16385
      msls31.dll C:\Windows\System32\msls31.dll 3.10.349.0
      xmllite.dll C:\Windows\System32\xmllite.dll 1.3.1001.0
      StructuredQuery.dll C:\Windows\System32\StructuredQuery.dll 7.0.7601.17514
      thumbcache.dll C:\Windows\SysWOW64\thumbcache.dll 6.1.7601.17514
      shdocvw.dll C:\Windows\System32\shdocvw.dll 6.1.7601.18222
      linkinfo.dll C:\Windows\System32\linkinfo.dll 6.1.7600.16385
      NetworkExplorer.dll C:\Windows\System32\NetworkExplorer.dll 6.1.7601.17514