2 Replies Latest reply on Nov 4, 2014 8:38 AM by Robin Castellanos

    Flash won't install on Mac v. 10.9.5

    Robin Castellanos

      The issue is the same as the discussion about Mac v 10.10.

       

      Here are the last view log files:

       

       

      2014-08-20 09:03:28 -0400 [I]  IM: ---------- log start ----------

      2014-08-20 09:03:28 -0400 [I]  IM: 1407

      2014-08-20 09:03:29 -0400 [I]  IM: 1407

      2014-08-20 22:28:27 -0400 [I]  IM: ----------  log end  ----------

      2014-08-27 10:17:30 -0400 [I]  IM: ---------- log start ----------

      2014-08-27 10:17:30 -0400 [I]  IM: 1407

      2014-08-27 10:17:31 -0400 [I]  IM: 1407

      2014-08-27 10:28:39 -0400 [I]  IM: ----------  log end  ----------

      2014-08-31 14:02:57 -0400 [E] SAU: End SAU run with exit code: 2002

      2014-09-03 10:25:14 -0400 [I]  IM: ---------- log start ----------

      2014-09-03 10:25:14 -0400 [I]  IM: 1407

      2014-09-03 10:25:14 -0400 [I]  IM: 1407

      2014-09-03 10:25:19 -0400 [I]  IM: ----------  log end  ----------

      2014-09-10 10:43:00 -0400 [I]  IM: ---------- log start ----------

      2014-09-10 10:43:00 -0400 [I]  IM: All install checks pass

      2014-09-10 10:43:00 -0400 [I]  IM: [install started]

      2014-09-10 10:43:21 -0400 [I] FIN: [finalizer started]

      2014-09-10 10:43:21 -0400 [I] FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

      2014-09-10 10:43:21 -0400 [I] FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

      2014-09-10 10:43:24 -0400 [E] FIN: Unable to create directory '(null)'.

      2014-09-10 10:43:24 -0400 [E] FIN: [finalizer failed]

      installer: Package name is Adobe Flash Player

      installer: Upgrading at base path /

      installer: The upgrade was successful.

      2014-09-10 10:43:28 -0400 [I]  IM: [install succeeded]

      2014-09-10 10:43:28 -0400 [I]  IM: ----------  log end  ----------

      2014-09-10 12:17:54 -0400 [I]  IM: ---------- log start ----------

      2014-09-10 12:17:54 -0400 [I]  IM: 1407

      2014-09-10 12:17:54 -0400 [I]  IM: 1407

      2014-09-12 13:38:03 -0400 [I]  IM: ----------  log end  ----------

      2014-10-09 03:22:32 -0400 [E] SAU: End SAU run with exit code: 2002

      2014-10-15 17:45:59 -0400 [I]  IM: ---------- log start ----------

      2014-10-15 17:45:59 -0400 [I]  IM: 1407

      2014-10-15 17:46:00 -0400 [I]  IM: 1407

      2014-10-15 17:46:03 -0400 [I]  IM: ----------  log end  ----------

      2014-10-27 10:11:58 -0400 [I]  IM: ---------- log start ----------

      2014-10-27 10:11:59 -0400 [I]  IM: 1387

      2014-10-27 10:11:59 -0400 [I]  IM: 1387

      2014-10-27 10:12:02 -0400 [I]  IM: ----------  log end  ----------

      2014-11-03 08:58:11 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 08:58:11 -0500 [I]  IM: All install checks pass

      2014-11-03 08:58:11 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 08:58:14 -0500 [E]  IM: User has 1 process that needs to be closed.

      2014-11-03 08:58:14 -0500 [E]  IM: Install failed with error code: 17.

      2014-11-03 08:58:14 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 08:59:08 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 08:59:08 -0500 [I]  IM: All install checks pass

      2014-11-03 08:59:08 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 08:59:10 -0500 [I]  IM: User does not have any processes that need to be closed.

      2014-11-03 08:59:10 -0500 [I]  IM: [install started]

      2014-11-03 08:59:10 -0500 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

       

       

      2014-11-03 08:59:10 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

      {

          NSFileCreationDate = "2014-09-24 23:00:11 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileHFSCreatorCode = 0;

          NSFileHFSTypeCode = 0;

          NSFileModificationDate = "2014-09-24 23:00:11 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 2541;

          NSFileReferenceCount = 1;

          NSFileSize = 22784;

          NSFileSystemFileNumber = 15957974;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeRegular;

      }

       

       

      2014-11-03 08:59:10 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

      {

          NSFileCreationDate = "2014-11-02 19:47:04 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileModificationDate = "2014-11-03 13:59:10 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 449;

          NSFileReferenceCount = 8;

          NSFileSize = 272;

          NSFileSystemFileNumber = 15937588;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeDirectory;

      }

       

       

      2014-11-03 08:59:10 -0500 [E]  IM: [install failed: 30]

      2014-11-03 08:59:10 -0500 [E]  IM: Install failed with error code: 30.

      2014-11-03 08:59:10 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 08:59:39 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 08:59:39 -0500 [I]  IM: All install checks pass

      2014-11-03 08:59:39 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 08:59:42 -0500 [E]  IM: User has 1 process that needs to be closed.

      2014-11-03 08:59:42 -0500 [E]  IM: Install failed with error code: 17.

      2014-11-03 08:59:42 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 09:00:51 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 09:00:51 -0500 [I]  IM: All install checks pass

      2014-11-03 09:00:51 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 09:00:52 -0500 [I]  IM: User does not have any processes that need to be closed.

      2014-11-03 09:00:52 -0500 [I]  IM: [install started]

      2014-11-03 09:00:53 -0500 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

       

       

      2014-11-03 09:00:53 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

      {

          NSFileCreationDate = "2014-09-24 23:00:11 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileHFSCreatorCode = 0;

          NSFileHFSTypeCode = 0;

          NSFileModificationDate = "2014-09-24 23:00:11 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 2541;

          NSFileReferenceCount = 1;

          NSFileSize = 22784;

          NSFileSystemFileNumber = 15958193;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeRegular;

      }

       

       

      2014-11-03 09:00:53 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

      {

          NSFileCreationDate = "2014-11-02 19:47:04 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileModificationDate = "2014-11-03 14:00:52 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 449;

          NSFileReferenceCount = 8;

          NSFileSize = 272;

          NSFileSystemFileNumber = 15937588;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeDirectory;

      }

       

       

      2014-11-03 09:00:53 -0500 [E]  IM: [install failed: 30]

      2014-11-03 09:00:53 -0500 [E]  IM: Install failed with error code: 30.

      2014-11-03 09:00:53 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 09:01:30 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 09:01:30 -0500 [I]  IM: All install checks pass

      2014-11-03 09:01:30 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 09:01:31 -0500 [I]  IM: User does not have any processes that need to be closed.

      2014-11-03 09:01:31 -0500 [I]  IM: [install started]

      2014-11-03 09:01:32 -0500 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

       

       

      2014-11-03 09:01:32 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

      {

          NSFileCreationDate = "2014-09-24 23:00:11 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileHFSCreatorCode = 0;

          NSFileHFSTypeCode = 0;

          NSFileModificationDate = "2014-09-24 23:00:11 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 2541;

          NSFileReferenceCount = 1;

          NSFileSize = 22784;

          NSFileSystemFileNumber = 15958359;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeRegular;

      }

       

       

      2014-11-03 09:01:32 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

      {

          NSFileCreationDate = "2014-11-02 19:47:04 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileModificationDate = "2014-11-03 14:01:31 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 449;

          NSFileReferenceCount = 8;

          NSFileSize = 272;

          NSFileSystemFileNumber = 15937588;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeDirectory;

      }

       

       

      2014-11-03 09:01:32 -0500 [E]  IM: [install failed: 30]

      2014-11-03 09:01:32 -0500 [E]  IM: Install failed with error code: 30.

      2014-11-03 09:01:32 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 09:13:43 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 09:13:49 -0500 [E]  IM: User has 1 process that needs to be closed before the Flash Player can be uninstalled.

      2014-11-03 09:13:58 -0500 [I]  IM: Uninstall Started

      2014-11-03 09:13:58 -0500 [I]  IM: [uninstall start]

      2014-11-03 09:13:58 -0500 [I]  IM: user authorized

      2014-11-03 09:13:58 -0500 [I]  IM: [file removal start]

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Removed file: '/Library/Internet Plug-Ins/Flash Player.plugin'

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Removed file: '/Library/Internet Plug-Ins/flashplayer.xpt'

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Users/rlogan523/Library/Internet Plug-Ins/Shockwave Flash NP-PPC' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Users/rlogan523/Library/Internet Plug-Ins/Flash Player.plugin' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Users/rlogan523/Library/Internet Plug-Ins/PepperFlashPlayer/PepperFlashPlayer.plugin' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Users/rlogan523/Library/Internet Plug-Ins/Flash Player Enabler.plugin' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Users/rlogan523/Library/Internet Plug-Ins/flashplayer.xpt' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find file '/Users/rlogan523/Library/Internet Plug-Ins/PepperFlashPlayer/manifest.json' to remove.

      2014-11-03 09:13:59 -0500 [I]  IM: Removed file: '/Library/LaunchDaemons/com.adobe.fpsaud.plist'

      2014-11-03 09:13:59 -0500 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/fpsaud'

      2014-11-03 09:13:59 -0500 [I]  IM: Removed file: '/Library/Application Support/Adobe/Flash Player Install Manager/FPSAUConfig.xml'

      2014-11-03 09:13:59 -0500 [I]  IM: Did not find bundle receipt to remove.

      2014-11-03 09:14:08 -0500 [I]  IM: Removed file: '/Library/PreferencePanes/Flash Player.prefPane'

      2014-11-03 09:14:08 -0500 [I]  IM: Removed PrefPane preferences from within: ~/Library/Preferences/com.apple.systempreferences.plist

      2014-11-03 09:14:08 -0500 [I]  IM: [file removal end]

      2014-11-03 09:14:08 -0500 [I]  IM: [uninstall end]

      2014-11-03 09:14:08 -0500 [I]  IM: Uninstall Ended

      2014-11-03 09:15:02 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 09:24:52 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 09:24:52 -0500 [I]  IM: All install checks pass

      2014-11-03 09:24:52 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 09:24:52 -0500 [I]  IM: User does not have any processes that need to be closed.

      2014-11-03 09:24:52 -0500 [I]  IM: [install started]

      2014-11-03 09:24:53 -0500 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

       

       

      2014-11-03 09:24:53 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

      {

          NSFileCreationDate = "2014-09-24 23:00:11 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileHFSCreatorCode = 0;

          NSFileHFSTypeCode = 0;

          NSFileModificationDate = "2014-09-24 23:00:11 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 2541;

          NSFileReferenceCount = 1;

          NSFileSize = 22784;

          NSFileSystemFileNumber = 15959214;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeRegular;

      }

       

       

      2014-11-03 09:24:53 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

      {

          NSFileCreationDate = "2014-11-02 19:47:04 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileModificationDate = "2014-11-03 14:24:52 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 449;

          NSFileReferenceCount = 9;

          NSFileSize = 306;

          NSFileSystemFileNumber = 15937588;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeDirectory;

      }

       

       

      2014-11-03 09:24:53 -0500 [E]  IM: [install failed: 30]

      2014-11-03 09:24:53 -0500 [E]  IM: Install failed with error code: 30.

      2014-11-03 09:24:53 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 09:25:39 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 09:25:39 -0500 [I]  IM: All install checks pass

      2014-11-03 09:25:39 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 09:25:40 -0500 [E]  IM: User has 1 process that needs to be closed.

      2014-11-03 09:25:40 -0500 [E]  IM: Install failed with error code: 17.

      2014-11-03 09:25:40 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 09:25:46 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 09:25:46 -0500 [I]  IM: All install checks pass

      2014-11-03 09:25:46 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 09:25:46 -0500 [I]  IM: User does not have any processes that need to be closed.

      2014-11-03 09:25:46 -0500 [I]  IM: [install started]

      2014-11-03 09:25:47 -0500 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

       

       

      2014-11-03 09:25:47 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

      {

          NSFileCreationDate = "2014-09-24 23:00:11 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileHFSCreatorCode = 0;

          NSFileHFSTypeCode = 0;

          NSFileModificationDate = "2014-09-24 23:00:11 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 2541;

          NSFileReferenceCount = 1;

          NSFileSize = 22784;

          NSFileSystemFileNumber = 15959427;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeRegular;

      }

       

       

      2014-11-03 09:25:47 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

      {

          NSFileCreationDate = "2014-11-02 19:47:04 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileModificationDate = "2014-11-03 14:25:46 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 449;

          NSFileReferenceCount = 9;

          NSFileSize = 306;

          NSFileSystemFileNumber = 15937588;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeDirectory;

      }

       

       

      2014-11-03 09:25:47 -0500 [E]  IM: [install failed: 30]

      2014-11-03 09:25:47 -0500 [E]  IM: Install failed with error code: 30.

      2014-11-03 09:25:47 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 09:27:01 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 09:27:01 -0500 [I]  IM: All install checks pass

      2014-11-03 09:27:01 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 09:27:02 -0500 [E]  IM: User has 1 process that needs to be closed.

      2014-11-03 09:27:02 -0500 [E]  IM: Install failed with error code: 17.

      2014-11-03 09:27:02 -0500 [I]  IM: ----------  log end  ----------

      2014-11-03 09:27:07 -0500 [I]  IM: ---------- log start ----------

      2014-11-03 09:27:07 -0500 [I]  IM: All install checks pass

      2014-11-03 09:27:07 -0500 [W]  IM: Unexpected umask value for process: 0

      2014-11-03 09:27:07 -0500 [I]  IM: User does not have any processes that need to be closed.

      2014-11-03 09:27:07 -0500 [I]  IM: [install started]

      2014-11-03 09:27:08 -0500 [E]  RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

       

       

      2014-11-03 09:27:08 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

      {

          NSFileCreationDate = "2014-09-24 23:00:11 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileHFSCreatorCode = 0;

          NSFileHFSTypeCode = 0;

          NSFileModificationDate = "2014-09-24 23:00:11 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 2541;

          NSFileReferenceCount = 1;

          NSFileSize = 22784;

          NSFileSystemFileNumber = 15959587;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeRegular;

      }

       

       

      2014-11-03 09:27:08 -0500 [E]  RA:

      Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

      {

          NSFileCreationDate = "2014-11-02 19:47:04 +0000";

          NSFileExtensionHidden = 0;

          NSFileGroupOwnerAccountID = 0;

          NSFileGroupOwnerAccountName = wheel;

          NSFileModificationDate = "2014-11-03 14:27:07 +0000";

          NSFileOwnerAccountID = 0;

          NSFileOwnerAccountName = root;

          NSFilePosixPermissions = 449;

          NSFileReferenceCount = 9;

          NSFileSize = 306;

          NSFileSystemFileNumber = 15937588;

          NSFileSystemNumber = 16777218;

          NSFileType = NSFileTypeDirectory;

      }

       

       

      2014-11-03 09:27:08 -0500 [E]  IM: [install failed: 30]

      2014-11-03 09:27:08 -0500 [E]  IM: Install failed with error code: 30.

      2014-11-03 09:27:08 -0500 [I]  IM: ----------  log end  ----------