2 Replies Latest reply on Nov 6, 2014 7:07 PM by jeromiec83223024

    install new adobe flash

    herco10

      I have a Mac Air since 2012. Recently I get the message that I have to install/download the new Adobe Flash.

      When I try this a get the sreen with name and password.

      For some reason the combination doesn't work anymore.

      I have  signed in for a new name and password. But still it does not work?

      How can I come in contact with a helpdesk?

      Or what do a wrong?

      Thanks,

      Herco

        • 1. Re: install new adobe flash
          TLD1215

          I am unable to view many pics or videos as of this weekend, so I too attempted to install /download the new Adobe Flash.  I have a MacBookPro.

           

          I also get to the screen with my name and it asks for a password.  Nothing works!  I cannot find a way to call a help desk or get an online chat going....HELP!

          • 2. Re: install new adobe flash
            jeromiec83223024 Adobe Employee

            This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

             

            If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

             

            If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

             

            If you're still stumped, you may need to reset the password on your Mac:

            http://support.apple.com/kb/PH18653

            http://support.apple.com/kb/PH14325

            http://support.apple.com/en-us/HT201240