My client needs to access the email of an employee who will be leaving the company (unbeknownst to the employee).
The password retrieval goes to the employee's alternate email address. So I cannot change the password to gain access
without him knowing or being involved.
Is there a way to gain access to this business email account?
This would be a massive security issue if you could do that Tricia so of course your not able to. You would have to speak to support about changing the alternate email and see if they can send the reset password to that but I guess they would need some verifications for that.
In the future, I will discuss with customers how they want email accounts setup.
I was giving the password reset ability to employees but perhaps this isn't the best choice in all cases.
For example, if an employee quits or gets fired, the company would still need access to the business emails in the employee's email account.
And in those cases, with a few checks I guess, You can contact BC to do that.